Cargando…

Identifying factors that promote and limit the effective use of real-time patient experience feedback: a mixed-methods study in secondary care

OBJECTIVES: The Friends and Family Test (FFT) is commissioned by the National Health Service (NHS) in England to capture patient experience as a real-time feedback initiative for patient-centred quality improvement (QI). The aim of this study was to create a process map in order to identify the fact...

Descripción completa

Detalles Bibliográficos
Autores principales:	Khanbhai, Mustafa, Flott, Kelsey, Manton, Dave, Harrison-White, Stephanie, Klaber, Robert, Darzi, Ara, Mayer, Erik
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2021
Materias:	Qualitative Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8655585/ https://www.ncbi.nlm.nih.gov/pubmed/34880009 http://dx.doi.org/10.1136/bmjopen-2020-047239

Ejemplares similares

Enriching the Value of Patient Experience Feedback: Web-Based Dashboard Development Using Co-design and Heuristic Evaluation
por: Khanbhai, Mustafa, et al.
Publicado: (2022)

Evaluating Digital Maturity and Patient Acceptability of Real-Time Patient Experience Feedback Systems: Systematic Review
por: Khanbhai, Mustafa, et al.
Publicado: (2019)

Applying natural language processing and machine learning techniques to patient experience feedback: a systematic review
por: Khanbhai, Mustafa, et al.
Publicado: (2021)

Care pathway and organisational features driving patient experience: statistical analysis of large NHS datasets
por: Flott, Kelsey, et al.
Publicado: (2018)

A Patient-Centered Framework for Evaluating Digital Maturity of Health Services: A Systematic Review
por: Flott, Kelsey, et al.
Publicado: (2016)

Improving the Usefulness and Use of Patient Survey Programs: National Health Service Interview Study
por: Flott, Kelsey, et al.
Publicado: (2018)

Health Care Professionals’ Perspectives on the Secondary Use of Health Records to Improve Quality and Safety of Care in England: Qualitative Study
por: Neves, Ana Luísa, et al.
Publicado: (2019)

Can self-management programmes change healthcare utilisation in COPD?: A systematic review and framework analysis
por: Smalley, Katelyn R., et al.
Publicado: (2021)

The self-management abilities test (SMAT): a tool to identify the self-management abilities of adults with bronchiectasis
por: Smalley, Katelyn R., et al.
Publicado: (2022)

Assessment of Patients’ Ability to Review Electronic Health Record Information to Identify Potential Errors: Cross-sectional Web-Based Survey
por: Freise, Lisa, et al.
Publicado: (2021)

Identification and comparison of key criteria of feedback of funding decisions: mixed-methods analysis of funder and applicant perspectives
por: Fackrell, Kathryn, et al.
Publicado: (2021)

Which behaviour change techniques are most effective in improving healthcare utilisation in COPD self-management programmes? A protocol for a systematic review
por: Smalley, Katelyn Rene, et al.
Publicado: (2019)

No patient safety without health worker safety
por: Shaw, Alexandra, et al.
Publicado: (2020)

Older adults’ experiences of using a wearable activity tracker with health professional feedback over a 12-month randomised controlled trial
por: Brickwood, Katie-Jane, et al.
Publicado: (2020)

Exploring Public Health’s roles and limitations in advancing food security in British Columbia
por: Seed, Barbara A., et al.
Publicado: (2014)

Designing digital nature for older adults: A mixed method approach
por: van Houwelingen-Snippe, Josca, et al.
Publicado: (2023)

Staff perceptions towards virtual reality-motivated treadmill exercise for care home residents: a qualitative feedback study with key stakeholders and follow-up interview with technology developer
por: Bradwell, Hannah Louise, et al.
Publicado: (2023)

Patient engagement with infection management in secondary care: a qualitative investigation of current experiences
por: Rawson, Timothy M, et al.
Publicado: (2016)

Mixed-methods process evaluation of the injury prevention Warming-up Hockey programme and its implementation
por: Cornelissen, Maaike Heleen, et al.
Publicado: (2023)

Technology acceptance of digital devices for home use: Qualitative results of a mixed methods study
por: Graeber, Johanna, et al.
Publicado: (2023)

Patients’ perspectives on the medical primary–secondary care interface: systematic review and synthesis of qualitative research
por: Sampson, Rod, et al.
Publicado: (2015)

Exploring two distinct gentamicin prescribing protocols in UK hospitals: a mixed-methods realist evaluation
por: Dyar, Nadine, et al.
Publicado: (2021)

Implementing primary care diabetes prevention for women with previous gestational diabetes: a mixed-methods study
por: O’Reilly, Sharleen L, et al.
Publicado: (2022)

Improving the primary-secondary care interface in Scotland: a qualitative exploration of impact on clinicians of an educational complex intervention
por: Sampson, Rod, et al.
Publicado: (2017)

Perceptions of overdetection of breast cancer among women 70 years of age and older in the USA: a mixed-methods analysis
por: Pappadis, Monique R, et al.
Publicado: (2018)

Quality of life and disease experience in patients with heart failure with reduced ejection fraction in Spain: a mixed-methods study
por: Rubio, Raül, et al.
Publicado: (2021)

Community collaboration to improve access and outcomes in breast cancer reconstruction: protocol for a mixed-methods qualitative research study
por: Mundy, Lily R, et al.
Publicado: (2022)

Understanding the role of health information in patients’ experiences: secondary analysis of qualitative narrative interviews with people diagnosed with cancer in Germany
por: Blödt, Susanne, et al.
Publicado: (2018)

Gender comparisons in non-acute cardiac symptom recognition and subsequent help-seeking decisions: a mixed methods study protocol
por: Stain, Nolan, et al.
Publicado: (2014)

How to improve patient safety in fragile, conflict-affected and vulnerable settings: a Delphi study protocol
por: Shaw, Alexandra, et al.
Publicado: (2021)

Mindfulness-based cognitive therapy experiences in youth with inflammatory bowel disease and depression: findings from a mixed methods qualitative study
por: Ewais, Tatjana, et al.
Publicado: (2020)

Optimising transitions of care for acute kidney injury survivors: protocol for a mixed-methods study of nephrologist and primary care provider recommendations
por: May, Heather Personett, et al.
Publicado: (2022)

Perceptions of the provision of drug information, pharmaceutical detailing and engagement with non-personal promotion at a large physicians network: a mixed-methods study
por: Hincapie, Ana, et al.
Publicado: (2021)

Psychosocial impact of the COVID-19 pandemic and shielding in adults and children with early-onset neuromuscular and neurological disorders and their families: a mixed-methods study
por: Spurr, Lydia, et al.
Publicado: (2022)

Perceptions of traditional Chinese medicine doctors about using wearable devices and traditional Chinese medicine diagnostic instruments: A mixed-methodology study
por: Zhou, Siyu, et al.
Publicado: (2022)

Can rapid approaches to qualitative analysis deliver timely, valid findings to clinical leaders? A mixed methods study comparing rapid and thematic analysis
por: Taylor, Beck, et al.
Publicado: (2018)

‘Life is about movement—everything that is alive moves’: a mixed methods study to understand barriers and enablers to inpatient mobility from the older patient’s perspective
por: Byrnes, Angela, et al.
Publicado: (2023)

Emergency department transfers from residential aged care: what can we learn from secondary qualitative analysis of Australian Royal Commission data?
por: Cain, Patricia, et al.
Publicado: (2022)

Assessing the safety of home oximetry for COVID-19: a multisite retrospective observational study
por: Clarke, Jonathan, et al.
Publicado: (2021)

Patients’ decision-making, experiences and preferences regarding pixantrone treatment in relapsed or refractory diffuse large B-cell lymphoma: study protocol for a longitudinal mixed methods study
por: van Hoogdalem, Lothar E, et al.
Publicado: (2019)

Cannot write session to /tmp/vufind_sessions/sess_qv36hi16bq5e8q2kmgg8gflt5s