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Impacts of the COVID-19 pandemic on airline passengers’ recovery satisfaction: An experimental study

The COVID-19 pandemic has impacted nearly every country in the world and affected numerous industries. Many businesses stopped or restricted their operations, resulting in service failures. This study aims to investigate the effect of customer participation and service failure on customer recovery s...

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Detalles Bibliográficos
Autor principal:	Istijanto
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	The Author(s). Published by Elsevier Ltd. 2021
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8669095/ https://www.ncbi.nlm.nih.gov/pubmed/34927053 http://dx.doi.org/10.1016/j.trip.2021.100487

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