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Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics

Despite the increasing use of telemedicine, patients’ views on telemedicine remain unclear. This study aimed to understand factors affecting patient perceptions and satisfaction with telemedicine services. 235 patients were surveyed on accessibility to telemedicine clinics, medical specialities and...

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Detalles Bibliográficos
Autores principales: Abdulwahab, SA, Zedan, HS
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8673882/
https://www.ncbi.nlm.nih.gov/pubmed/34926801
http://dx.doi.org/10.1177/23743735211063780
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author Abdulwahab, SA
Zedan, HS
author_facet Abdulwahab, SA
Zedan, HS
author_sort Abdulwahab, SA
collection PubMed
description Despite the increasing use of telemedicine, patients’ views on telemedicine remain unclear. This study aimed to understand factors affecting patient perceptions and satisfaction with telemedicine services. 235 patients were surveyed on accessibility to telemedicine clinics, medical specialities and satisfaction with the services. 58.3% confirmed having a stable internet connection, 24.3% used telemedicine services in internal medicine clinics, and only 5.1% accessed the telemedicine services in psychiatry clinics. 68.5% used the telephone to access telemedicine service, while only 6.4% used the hotline. Over half of patients confirmed their ability to hear clearly and speak easily with their healthcare providers during their consultations. 55.7% confirmed they were satisfied with their telemedicine experience, while 23.4% were neutral and 8.9% were unsatisfied. There was a significant difference in the rates of satisfaction between female and male respondents (p-value<0.001). Those with stable internet connection had significantly higher satisfaction rates with telemedicine services (p-value<0.001). The rates of satisfaction with telemedicine services were significantly higher in Cardiology and Orthopaedic clinics. Larger multi-center studies examining other factors affecting patients’ satisfaction are recommended.
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spelling pubmed-86738822021-12-16 Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics Abdulwahab, SA Zedan, HS J Patient Exp Research Article Despite the increasing use of telemedicine, patients’ views on telemedicine remain unclear. This study aimed to understand factors affecting patient perceptions and satisfaction with telemedicine services. 235 patients were surveyed on accessibility to telemedicine clinics, medical specialities and satisfaction with the services. 58.3% confirmed having a stable internet connection, 24.3% used telemedicine services in internal medicine clinics, and only 5.1% accessed the telemedicine services in psychiatry clinics. 68.5% used the telephone to access telemedicine service, while only 6.4% used the hotline. Over half of patients confirmed their ability to hear clearly and speak easily with their healthcare providers during their consultations. 55.7% confirmed they were satisfied with their telemedicine experience, while 23.4% were neutral and 8.9% were unsatisfied. There was a significant difference in the rates of satisfaction between female and male respondents (p-value<0.001). Those with stable internet connection had significantly higher satisfaction rates with telemedicine services (p-value<0.001). The rates of satisfaction with telemedicine services were significantly higher in Cardiology and Orthopaedic clinics. Larger multi-center studies examining other factors affecting patients’ satisfaction are recommended. SAGE Publications 2021-11-25 /pmc/articles/PMC8673882/ /pubmed/34926801 http://dx.doi.org/10.1177/23743735211063780 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Research Article
Abdulwahab, SA
Zedan, HS
Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_full Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_fullStr Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_full_unstemmed Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_short Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_sort factors affecting patient perceptions and satisfaction with telemedicine in outpatient clinics
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8673882/
https://www.ncbi.nlm.nih.gov/pubmed/34926801
http://dx.doi.org/10.1177/23743735211063780
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