Immunizing with information – Inoculation messages against conversational agents’ response failures

Conversational agents (CAs) are often unable to provide meaningful responses to user requests, thereby triggering user resistance and impairing the successful diffusion of CAs. Literature mostly focuses on improving CA responses but fails to address user resistance in the event of further response f...

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Detalles Bibliográficos
Autores principales: Weiler, Severin, Matt, Christian, Hess, Thomas
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2021
Materias:
Research Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8693590/
https://www.ncbi.nlm.nih.gov/pubmed/35600912
http://dx.doi.org/10.1007/s12525-021-00509-9

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8693590/
https://www.ncbi.nlm.nih.gov/pubmed/35600912
http://dx.doi.org/10.1007/s12525-021-00509-9

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