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Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons

CATEGORY: Practice Management INTRODUCTION/PURPOSE: Utilization by patients of physician rating websites continues to expand. There is limited information on how these websites function and influence patient perception and physicians’ practices. No study has specifically investigated online ratings...

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Autores principales: Velasco, Brian T., Chien, Bonnie, Kwon, John Y., Miller, Christopher P.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8696510/
http://dx.doi.org/10.1177/2473011419S00424
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author Velasco, Brian T.
Chien, Bonnie
Kwon, John Y.
Miller, Christopher P.
author_facet Velasco, Brian T.
Chien, Bonnie
Kwon, John Y.
Miller, Christopher P.
author_sort Velasco, Brian T.
collection PubMed
description CATEGORY: Practice Management INTRODUCTION/PURPOSE: Utilization by patients of physician rating websites continues to expand. There is limited information on how these websites function and influence patient perception and physicians’ practices. No study has specifically investigated online ratings and comments of orthopedic foot and ankle surgeons. In this study, we identified what factors impact online ratings and comments for this subset of surgeons. METHODS: A total of 210 orthopedic foot and ankle surgeons in or near metropolitan areas were randomly selected from the American Orthopaedic of Foot & Ankle Society (AOFAS) website. Demographic information, ratings (number of stars), and comments were reviewed on the three most visited public domain physician ratings websites: HealthGrades.com (HealthGrades), Vitals.com (Vitals), and Ratemds.com (Ratemds). Content differences between positive and negative comments were evaluated. RESULTS: Orthopedic foot and ankle surgeons had a mean rating of 4.03 ± 0.57 out of 5 stars. A high percentage (84%) of the total number of ratings were either 1-star (17%) or 5-stars (67%). Most positive comments related to outcome, physician personality, and communication while most negative comments related to outcome, bedside manner, and waiting time. Chi-square analysis revealed statistically significant proportions of positive comments pertaining to surgeon-dependent factors (eg, physician personality, knowledge, skills) and of negative comments concerning surgeon-independent factors (eg, waiting time, logistics). CONCLUSION: This is the first study examining online ratings and written comments of orthopedic foot and ankle surgeons. Surgeons had a generally favorable rating and were likely to have positive comments. Patients were likely to write positive comments about surgeon personality and communication, and negative comments pertaining to bedside manner and waiting time. Knowledge and management of online content may allow surgeons to improve patient satisfaction and online ratings.
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spelling pubmed-86965102022-01-28 Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons Velasco, Brian T. Chien, Bonnie Kwon, John Y. Miller, Christopher P. Foot Ankle Orthop Article CATEGORY: Practice Management INTRODUCTION/PURPOSE: Utilization by patients of physician rating websites continues to expand. There is limited information on how these websites function and influence patient perception and physicians’ practices. No study has specifically investigated online ratings and comments of orthopedic foot and ankle surgeons. In this study, we identified what factors impact online ratings and comments for this subset of surgeons. METHODS: A total of 210 orthopedic foot and ankle surgeons in or near metropolitan areas were randomly selected from the American Orthopaedic of Foot & Ankle Society (AOFAS) website. Demographic information, ratings (number of stars), and comments were reviewed on the three most visited public domain physician ratings websites: HealthGrades.com (HealthGrades), Vitals.com (Vitals), and Ratemds.com (Ratemds). Content differences between positive and negative comments were evaluated. RESULTS: Orthopedic foot and ankle surgeons had a mean rating of 4.03 ± 0.57 out of 5 stars. A high percentage (84%) of the total number of ratings were either 1-star (17%) or 5-stars (67%). Most positive comments related to outcome, physician personality, and communication while most negative comments related to outcome, bedside manner, and waiting time. Chi-square analysis revealed statistically significant proportions of positive comments pertaining to surgeon-dependent factors (eg, physician personality, knowledge, skills) and of negative comments concerning surgeon-independent factors (eg, waiting time, logistics). CONCLUSION: This is the first study examining online ratings and written comments of orthopedic foot and ankle surgeons. Surgeons had a generally favorable rating and were likely to have positive comments. Patients were likely to write positive comments about surgeon personality and communication, and negative comments pertaining to bedside manner and waiting time. Knowledge and management of online content may allow surgeons to improve patient satisfaction and online ratings. SAGE Publications 2019-10-28 /pmc/articles/PMC8696510/ http://dx.doi.org/10.1177/2473011419S00424 Text en © The Author(s) 2019 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (http://www.creativecommons.org/licenses/by-nc/4.0/ (https://creativecommons.org/licenses/by-nc/4.0/) ) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Article
Velasco, Brian T.
Chien, Bonnie
Kwon, John Y.
Miller, Christopher P.
Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons
title Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons
title_full Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons
title_fullStr Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons
title_full_unstemmed Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons
title_short Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons
title_sort online ratings and reviews of american orthopedic foot and ankle surgeons
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8696510/
http://dx.doi.org/10.1177/2473011419S00424
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