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Patient Experience Survey in a Corneal Service Conducted by Remote Consultation
INTRODUCTION: An ophthalmic remote consultation clinic was implemented due to the COVID-19 pandemic for stable patients under the corneal service in a district general hospital in Cheshire, UK. Patients were reviewed either by video or telephone consultation. The purpose of this survey was to assess...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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Dove
2021
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8699778/ https://www.ncbi.nlm.nih.gov/pubmed/34983998 http://dx.doi.org/10.2147/OPTH.S331622 |
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author | Hakim, Navid Longmore, Philippa Hu, Victor H |
author_facet | Hakim, Navid Longmore, Philippa Hu, Victor H |
author_sort | Hakim, Navid |
collection | PubMed |
description | INTRODUCTION: An ophthalmic remote consultation clinic was implemented due to the COVID-19 pandemic for stable patients under the corneal service in a district general hospital in Cheshire, UK. Patients were reviewed either by video or telephone consultation. The purpose of this survey was to assess patient satisfaction with this service. METHODS: Consecutive patients who were seen by remote consultation between September 2020 and November 2020 were identified. Approval for the survey was gained from the hospital Patient Experience and Survey department. A telephone survey was conducted between 4 and 8 weeks after the initial patient appointment. Data were obtained for patient demographic information, appointment details and patient satisfaction with their appointment, including preference for subsequent appointments and open feedback. RESULTS: Eighty-four remote consultations were identified and 51 (60.7%) patients completed the survey: 48 (94.1%) reported satisfaction with their remote consultation; 36 (70.5%) reported satisfaction for a subsequent remote consultation; and 33 (64.7%) patients reported they preferred being seen remotely rather than face-to-face. Qualitative data on patients’ thoughts about the service could be categorised into 4 themes: satisfaction with the interaction and service, conveniency, lack of clinical examination and satisfaction with the service given the current pandemic circumstances. CONCLUSION: This survey has shown that patients were satisfied with their remote consultation and the majority thought it was an acceptable method of consultation. This also allowed patients to continue being seen during a period of COVID-19 lockdown and reduce patient footfall through the hospital. Overall feedback indicated very high levels of patient satisfaction with this service. |
format | Online Article Text |
id | pubmed-8699778 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | Dove |
record_format | MEDLINE/PubMed |
spelling | pubmed-86997782022-01-03 Patient Experience Survey in a Corneal Service Conducted by Remote Consultation Hakim, Navid Longmore, Philippa Hu, Victor H Clin Ophthalmol Original Research INTRODUCTION: An ophthalmic remote consultation clinic was implemented due to the COVID-19 pandemic for stable patients under the corneal service in a district general hospital in Cheshire, UK. Patients were reviewed either by video or telephone consultation. The purpose of this survey was to assess patient satisfaction with this service. METHODS: Consecutive patients who were seen by remote consultation between September 2020 and November 2020 were identified. Approval for the survey was gained from the hospital Patient Experience and Survey department. A telephone survey was conducted between 4 and 8 weeks after the initial patient appointment. Data were obtained for patient demographic information, appointment details and patient satisfaction with their appointment, including preference for subsequent appointments and open feedback. RESULTS: Eighty-four remote consultations were identified and 51 (60.7%) patients completed the survey: 48 (94.1%) reported satisfaction with their remote consultation; 36 (70.5%) reported satisfaction for a subsequent remote consultation; and 33 (64.7%) patients reported they preferred being seen remotely rather than face-to-face. Qualitative data on patients’ thoughts about the service could be categorised into 4 themes: satisfaction with the interaction and service, conveniency, lack of clinical examination and satisfaction with the service given the current pandemic circumstances. CONCLUSION: This survey has shown that patients were satisfied with their remote consultation and the majority thought it was an acceptable method of consultation. This also allowed patients to continue being seen during a period of COVID-19 lockdown and reduce patient footfall through the hospital. Overall feedback indicated very high levels of patient satisfaction with this service. Dove 2021-12-19 /pmc/articles/PMC8699778/ /pubmed/34983998 http://dx.doi.org/10.2147/OPTH.S331622 Text en © 2021 Hakim et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php). |
spellingShingle | Original Research Hakim, Navid Longmore, Philippa Hu, Victor H Patient Experience Survey in a Corneal Service Conducted by Remote Consultation |
title | Patient Experience Survey in a Corneal Service Conducted by Remote Consultation |
title_full | Patient Experience Survey in a Corneal Service Conducted by Remote Consultation |
title_fullStr | Patient Experience Survey in a Corneal Service Conducted by Remote Consultation |
title_full_unstemmed | Patient Experience Survey in a Corneal Service Conducted by Remote Consultation |
title_short | Patient Experience Survey in a Corneal Service Conducted by Remote Consultation |
title_sort | patient experience survey in a corneal service conducted by remote consultation |
topic | Original Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8699778/ https://www.ncbi.nlm.nih.gov/pubmed/34983998 http://dx.doi.org/10.2147/OPTH.S331622 |
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