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Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania

This research paper aims to analyse how consumer emotions have evolved during the pandemic period in comparison with the pre-pandemic period in relation to restaurant demand in the Romanian fine-dining industry and uses valuable information based on social-media sentiment analysis and content analys...

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Autores principales: Harba, Jacqueline-Nathalie, Tigu, Gabriela, Davidescu, Adriana AnaMaria
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8704477/
https://www.ncbi.nlm.nih.gov/pubmed/34948908
http://dx.doi.org/10.3390/ijerph182413300
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author Harba, Jacqueline-Nathalie
Tigu, Gabriela
Davidescu, Adriana AnaMaria
author_facet Harba, Jacqueline-Nathalie
Tigu, Gabriela
Davidescu, Adriana AnaMaria
author_sort Harba, Jacqueline-Nathalie
collection PubMed
description This research paper aims to analyse how consumer emotions have evolved during the pandemic period in comparison with the pre-pandemic period in relation to restaurant demand in the Romanian fine-dining industry and uses valuable information based on social-media sentiment analysis and content analysis. Focusing on theories of consumer behaviour, the study aims to emphasize how, under the influence of an epidemic crisis caused by an infectious disease, individual behaviour adapts to the “new normal”, embracing a series of changes in the preferences, attitudes, and cognitive choice-making processes. The article takes into account a comparative analysis of the consumer emotions between the pre-COVID-19 pandemic period (2010–2019) and the pandemic period (2020–present), based on the online reviews provided by customers for five fine-dining restaurants from Bucharest, the capital city of Romania: The Artist, Relais & Chateaux Le Bistrot Francais, Casa di David, Kaiamo, and L’Atelier. The research was based on two mining analyses—content analysis and sentiment analysis—and explored the emotional intent of words, with the data being collected from TripAdvisor through web-scrapping. The empirical results defined the fine-dining experience during the pandemic as being associated with the quality of the dishes and also with the quality of the service. The overall consumer sentiment in the direction of the restaurants analyzed is positive. The sentiment research found that throughout the epidemic, the consumers’ attitudes about restaurants deteriorated. In this sense, consumers seem to be less satisfied with the restaurants’ services than before the pandemic. This is another thing that the restaurants had difficulties in when adapting their operations for the pandemic.
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spelling pubmed-87044772021-12-25 Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania Harba, Jacqueline-Nathalie Tigu, Gabriela Davidescu, Adriana AnaMaria Int J Environ Res Public Health Article This research paper aims to analyse how consumer emotions have evolved during the pandemic period in comparison with the pre-pandemic period in relation to restaurant demand in the Romanian fine-dining industry and uses valuable information based on social-media sentiment analysis and content analysis. Focusing on theories of consumer behaviour, the study aims to emphasize how, under the influence of an epidemic crisis caused by an infectious disease, individual behaviour adapts to the “new normal”, embracing a series of changes in the preferences, attitudes, and cognitive choice-making processes. The article takes into account a comparative analysis of the consumer emotions between the pre-COVID-19 pandemic period (2010–2019) and the pandemic period (2020–present), based on the online reviews provided by customers for five fine-dining restaurants from Bucharest, the capital city of Romania: The Artist, Relais & Chateaux Le Bistrot Francais, Casa di David, Kaiamo, and L’Atelier. The research was based on two mining analyses—content analysis and sentiment analysis—and explored the emotional intent of words, with the data being collected from TripAdvisor through web-scrapping. The empirical results defined the fine-dining experience during the pandemic as being associated with the quality of the dishes and also with the quality of the service. The overall consumer sentiment in the direction of the restaurants analyzed is positive. The sentiment research found that throughout the epidemic, the consumers’ attitudes about restaurants deteriorated. In this sense, consumers seem to be less satisfied with the restaurants’ services than before the pandemic. This is another thing that the restaurants had difficulties in when adapting their operations for the pandemic. MDPI 2021-12-17 /pmc/articles/PMC8704477/ /pubmed/34948908 http://dx.doi.org/10.3390/ijerph182413300 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Harba, Jacqueline-Nathalie
Tigu, Gabriela
Davidescu, Adriana AnaMaria
Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania
title Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania
title_full Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania
title_fullStr Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania
title_full_unstemmed Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania
title_short Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania
title_sort exploring consumer emotions in pre-pandemic and pandemic times. a sentiment analysis of perceptions in the fine-dining restaurant industry in bucharest, romania
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8704477/
https://www.ncbi.nlm.nih.gov/pubmed/34948908
http://dx.doi.org/10.3390/ijerph182413300
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