Cargando…
Perceived Service Quality in HRI: Applying the SERVBOT Framework
Services are intangible in nature and as a result, it is often difficult to measure the quality of the service. In the service literature, the service is usually delivered by a human to a human customer and the quality of the service is often evaluated using the SERVQUAL dimensions. An extensive rev...
Autores principales: | Kharub, Isha, Lwin, Michael, Khan, Aila, Mubin, Omar |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Frontiers Media S.A.
2021
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8711722/ https://www.ncbi.nlm.nih.gov/pubmed/34966790 http://dx.doi.org/10.3389/frobt.2021.746674 |
Ejemplares similares
-
Editorial: Social human-robot interaction (sHRI) of human-care service robots
por: Jang, Minsu, et al.
Publicado: (2022) -
In the Wild HRI Scenario: Influence of Regulatory Focus Theory
por: Agrigoroaie, Roxana, et al.
Publicado: (2020) -
Towards a conceptualisation and critique of everyday life in HRI
por: Zawieska, Karolina, et al.
Publicado: (2023) -
iCub-HRI: A Software Framework for Complex Human–Robot Interaction Scenarios on the iCub Humanoid Robot
por: Fischer, Tobias, et al.
Publicado: (2018) -
Lifelong Personalization via Gaussian Process Modeling for Long-Term HRI
por: Spaulding, Samuel, et al.
Publicado: (2021)