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A survey on providing customer and public administration based services using AI: chatbot

A chatbot is emerged as an effective tool to address the user queries in automated, most appropriate and accurate way. Depending upon the complexity of the subject domain, researchers are employing variety of soft-computing techniques to make the chatbot user-friendly. It is observed that chatbots h...

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Detalles Bibliográficos
Autores principales: Nirala, Krishna Kumar, Singh, Nikhil Kumar, Purani, Vinay Shivshanker
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8721490/
https://www.ncbi.nlm.nih.gov/pubmed/35002470
http://dx.doi.org/10.1007/s11042-021-11458-y