Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital

BACKGROUND: In Brazil, many public hospitals face constant problems related to high demand vis-à-vis an overall scarcity of resources, which hinders the operations of different sectors such as the surgical centre, as it is considered one of the most relevant pillars for the proper hospital functioni...

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Detalles Bibliográficos
Autores principales: Junior, Jurandir Barreto Galdino, Hékis, Hélio Roberto, Costa, José Alfredo Ferreira, de Andrade, Íon Garcia Mascarenhas, dos Santos Cabral, Eric Lucas, Castro, Wilkson Ricardo Silva, de Medeiros Florentino, Davidson Rogério, de Oliveira Barreto, Tiago, da Costa Júnior, João Florêncio
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2022
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8739655/
https://www.ncbi.nlm.nih.gov/pubmed/34996444
http://dx.doi.org/10.1186/s12911-022-01746-4

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