Strategic role of digital capability on business agility during COVID-19 era

COVID-19 is a real experience of volatile-uncertain-complex-ambiguous (VUCA) world. It has brought fundamental changes in leading people and managing business organizations. This article aims to elaborate business agility of public companies and to examine the impacts of digital capability and ambidextrous leadership - as the hypothesized influential factors on business agility. This article is based on a cross sectional study with involved participation of 103 CEOs, directors, and senior management. This result revealed that digital capability plays a strategic role in supporting top management to apply ambidextrous leadership in leading organization during turbulence times. From three aspects of business agility, Supply chain agility is most influential factors on firm performance rather than operation or marketing agility. This article has contributed for clarifying the indirect impact of digital capability on firm performance and proving the mediating role of business agility and ambidextrous leadership on the relationship between digital capability and firm performance at public companies.