Empathizing and Sympathizing With Robots: Implications for Moral Standing

This paper discusses the ethical nature of empathetic and sympathetic engagement with social robots, ultimately arguing that an entity which is engaged with through empathy or sympathy is engaged with as an “experiencing Other” and is as such due at least “minimal” moral consideration. Additionally, it is argued that extant HRI research often fails to recognize the complexity of empathy and sympathy, such that the two concepts are frequently treated as synonymous. The arguments for these claims occur in two steps. First, it is argued that there are at least three understandings of empathy, such that particular care is needed when researching “empathy” in human-robot interactions. The phenomenological approach to empathy—perhaps the least utilized of the three discussed understandings—is the approach with the most direct implications for moral standing. Furthermore, because “empathy” and “sympathy” are often conflated, a novel account of sympathy which makes clear the difference between the two concepts is presented, and the importance for these distinctions is argued for. In the second step, the phenomenological insights presented before regarding the nature of empathy are applied to the problem of robot moral standing to argue that empathetic and sympathetic engagement with an entity constitute an ethical engagement with it. The paper concludes by offering several potential research questions that result from the phenomenological analysis of empathy in human-robot interactions.