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Getting the whole story: Integrating patient complaints and staff reports of unsafe care

OBJECTIVE: It is increasingly recognized that patient safety requires heterogeneous insights from a range of stakeholders, yet incident reporting systems in health care still primarily rely on staff perspectives. This paper examines the potential of combining insights from patient complaints and sta...

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Detalles Bibliográficos
Autores principales:	Van Dael, Jackie, Gillespie, Alex, Reader, Tom, Smalley, Katelyn, Papadimitriou, Dimitri, Glampson, Ben, Marshall, Daniel, Mayer, Erik
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	SAGE Publications 2021
Materias:	Original Researchs
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8772011/ https://www.ncbi.nlm.nih.gov/pubmed/34233536 http://dx.doi.org/10.1177/13558196211029323

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