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The perils of hotel technology: The robot usage resistance model

The COVID-19 outbreak has accelerated the development of service robots. However, service robots in some hotels have been put aside despite successful adoption. This study thus focuses on hotel employees' inhibited continuous usage intention by examining the challenges of benefiting from servic...

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Detalles Bibliográficos
Autores principales: Fu, Shixuan, Zheng, Xiaojiang, Wong, IpKin Anthony
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8786597/
https://www.ncbi.nlm.nih.gov/pubmed/35095168
http://dx.doi.org/10.1016/j.ijhm.2022.103174