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Communication in clinical research: Uncertainty, stress, and emotional labor

This exploratory study investigated perceptions of competent vs. contentious communication in the workplace as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research. Qualitative data collected from a 90-min focus group interview were thematically analyzed u...

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Detalles Bibliográficos
Autores principales: Williams, Jade, Kolb, H. Robert
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Cambridge University Press 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8826006/
https://www.ncbi.nlm.nih.gov/pubmed/35211337
http://dx.doi.org/10.1017/cts.2021.873
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author Williams, Jade
Kolb, H. Robert
author_facet Williams, Jade
Kolb, H. Robert
author_sort Williams, Jade
collection PubMed
description This exploratory study investigated perceptions of competent vs. contentious communication in the workplace as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research. Qualitative data collected from a 90-min focus group interview were thematically analyzed using open and axial coding and constant comparison. Findings suggest CRPs associate contentious communication with uncertainty, stress, and emotional labor. Further, although many participants regularly utilize effective conflict and emotion management strategies, they lack confidence in both knowledge and efficacy of competent communication, stress management, and emotion management skills. Conclusions support revising “Wheel of Competencies” figure representing the Joint Task Force for Clinical Trial Competency framework. Study limitations and suggestions for future research and educational training are discussed.
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spelling pubmed-88260062022-02-23 Communication in clinical research: Uncertainty, stress, and emotional labor Williams, Jade Kolb, H. Robert J Clin Transl Sci Special Communications This exploratory study investigated perceptions of competent vs. contentious communication in the workplace as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research. Qualitative data collected from a 90-min focus group interview were thematically analyzed using open and axial coding and constant comparison. Findings suggest CRPs associate contentious communication with uncertainty, stress, and emotional labor. Further, although many participants regularly utilize effective conflict and emotion management strategies, they lack confidence in both knowledge and efficacy of competent communication, stress management, and emotion management skills. Conclusions support revising “Wheel of Competencies” figure representing the Joint Task Force for Clinical Trial Competency framework. Study limitations and suggestions for future research and educational training are discussed. Cambridge University Press 2021-11-08 /pmc/articles/PMC8826006/ /pubmed/35211337 http://dx.doi.org/10.1017/cts.2021.873 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by-nc-sa/4.0/This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike licence (https://creativecommons.org/licenses/by-nc-sa/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the same Creative Commons licence is included and the original work is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use.
spellingShingle Special Communications
Williams, Jade
Kolb, H. Robert
Communication in clinical research: Uncertainty, stress, and emotional labor
title Communication in clinical research: Uncertainty, stress, and emotional labor
title_full Communication in clinical research: Uncertainty, stress, and emotional labor
title_fullStr Communication in clinical research: Uncertainty, stress, and emotional labor
title_full_unstemmed Communication in clinical research: Uncertainty, stress, and emotional labor
title_short Communication in clinical research: Uncertainty, stress, and emotional labor
title_sort communication in clinical research: uncertainty, stress, and emotional labor
topic Special Communications
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8826006/
https://www.ncbi.nlm.nih.gov/pubmed/35211337
http://dx.doi.org/10.1017/cts.2021.873
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