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The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020

BACKGROUND: Hospitals are a significant part of the health system, so their performance is always measured based on some factors such as patient satisfaction and their safety level. AIM: The present study was aimed to examine the relationship between patient safety culture with patient satisfaction...

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Autores principales: Afshar, Parya Jangipour, Karbasi, Bahram Jabarzadeh, Moghadam, Mahmood Nekoei
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer - Medknow 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8826995/
https://www.ncbi.nlm.nih.gov/pubmed/35233402
http://dx.doi.org/10.4103/jehp.jehp_1650_20
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author Afshar, Parya Jangipour
Karbasi, Bahram Jabarzadeh
Moghadam, Mahmood Nekoei
author_facet Afshar, Parya Jangipour
Karbasi, Bahram Jabarzadeh
Moghadam, Mahmood Nekoei
author_sort Afshar, Parya Jangipour
collection PubMed
description BACKGROUND: Hospitals are a significant part of the health system, so their performance is always measured based on some factors such as patient satisfaction and their safety level. AIM: The present study was aimed to examine the relationship between patient safety culture with patient satisfaction and hospital performance. MATERIALS AND METHODS: This descriptive–analytical, cross-sectional study was performed on 240 patients, 240 staff and 20 hospital managers in Shafa hospital of Kerman, Iran, in 2020. To collect data, the patient safety culture, the patient satisfaction, and the hospital performance questionnaires were used. The data were analyzed by SPSS and PLS software; to measure the research model, structural equation models and confirmatory factor analysis were used. RESULTS: The variable “patient satisfaction” and its components had a high mean, with the component “the treating physician” having the highest mean. The variables “patient safety culture and hospital performance” had a medium mean. There was a significant positive relationship between patient safety culture–hospital performance, patient safety culture–patient satisfaction, and patient satisfaction–hospital performance. CONCLUSION: The patient satisfaction level was appropriate in the studied center, and a positive and significant relationship was found between patient safety culture and patient satisfaction and hospital performance.
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spelling pubmed-88269952022-02-28 The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020 Afshar, Parya Jangipour Karbasi, Bahram Jabarzadeh Moghadam, Mahmood Nekoei J Educ Health Promot Original Article BACKGROUND: Hospitals are a significant part of the health system, so their performance is always measured based on some factors such as patient satisfaction and their safety level. AIM: The present study was aimed to examine the relationship between patient safety culture with patient satisfaction and hospital performance. MATERIALS AND METHODS: This descriptive–analytical, cross-sectional study was performed on 240 patients, 240 staff and 20 hospital managers in Shafa hospital of Kerman, Iran, in 2020. To collect data, the patient safety culture, the patient satisfaction, and the hospital performance questionnaires were used. The data were analyzed by SPSS and PLS software; to measure the research model, structural equation models and confirmatory factor analysis were used. RESULTS: The variable “patient satisfaction” and its components had a high mean, with the component “the treating physician” having the highest mean. The variables “patient safety culture and hospital performance” had a medium mean. There was a significant positive relationship between patient safety culture–hospital performance, patient safety culture–patient satisfaction, and patient satisfaction–hospital performance. CONCLUSION: The patient satisfaction level was appropriate in the studied center, and a positive and significant relationship was found between patient safety culture and patient satisfaction and hospital performance. Wolters Kluwer - Medknow 2021-12-31 /pmc/articles/PMC8826995/ /pubmed/35233402 http://dx.doi.org/10.4103/jehp.jehp_1650_20 Text en Copyright: © 2021 Journal of Education and Health Promotion https://creativecommons.org/licenses/by-nc-sa/4.0/This is an open access journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.
spellingShingle Original Article
Afshar, Parya Jangipour
Karbasi, Bahram Jabarzadeh
Moghadam, Mahmood Nekoei
The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020
title The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020
title_full The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020
title_fullStr The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020
title_full_unstemmed The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020
title_short The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020
title_sort relationship between patient safety culture with patient satisfaction and hospital performance in shafa hospital of kerman in 2020
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8826995/
https://www.ncbi.nlm.nih.gov/pubmed/35233402
http://dx.doi.org/10.4103/jehp.jehp_1650_20
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