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Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research

BACKGROUND: Clinical effectiveness of video consultations in the mental health services is comparable with in-person consultations. Acceptance has typically been rated in surveys that do not give a deeper understanding behind the phenomenon. The aim of this synthesis is to explore mental health pati...

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Autores principales: Moeller, Anne Marie, Christensen, Lone F., Hansen, Jens Peter, Andersen, Pernille T.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8832590/
https://www.ncbi.nlm.nih.gov/pubmed/35154803
http://dx.doi.org/10.1177/20552076221075148
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author Moeller, Anne Marie
Christensen, Lone F.
Hansen, Jens Peter
Andersen, Pernille T.
author_facet Moeller, Anne Marie
Christensen, Lone F.
Hansen, Jens Peter
Andersen, Pernille T.
author_sort Moeller, Anne Marie
collection PubMed
description BACKGROUND: Clinical effectiveness of video consultations in the mental health services is comparable with in-person consultations. Acceptance has typically been rated in surveys that do not give a deeper understanding behind the phenomenon. The aim of this synthesis is to explore mental health patients’ perceptions of factors that influence their acceptance of video consultations viewed from the perspective of the patient. METHODS: A literature search in scientific databases was conducted. Peer-reviewed reports of qualitative research exploring patients’ experiences with video consultations from the patients’ perspectives were included. Then a meta-summary and a taxonomic analysis were conducted. RESULTS: A total of 11 reports met the inclusion criteria. Through the analysis, a model was generated with five factors that precede each other and interact with each other. Patients thought video consultations were acceptable when (1) they experienced barriers and inconvenience to accessing the location of services, (2) they had already established a trustful relationship with their therapist, (3) technical interferences were minor and problems were resolved quickly, (4) patients expected a less personal meeting, and (5) the degree of the patients’ issues were less complex. DISCUSSION: This model is intended to help clinicians identify circumstances where offering video consultations make best sense to patients and help sustain meaningful use prospectively. When patients encounter barriers to in-person services, clinicians should consider offering video consultations when the technology is adequately integrated in practice, and it is perceived not to intervene with treatment or the therapeutic process.
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spelling pubmed-88325902022-02-12 Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research Moeller, Anne Marie Christensen, Lone F. Hansen, Jens Peter Andersen, Pernille T. Digit Health Review Article BACKGROUND: Clinical effectiveness of video consultations in the mental health services is comparable with in-person consultations. Acceptance has typically been rated in surveys that do not give a deeper understanding behind the phenomenon. The aim of this synthesis is to explore mental health patients’ perceptions of factors that influence their acceptance of video consultations viewed from the perspective of the patient. METHODS: A literature search in scientific databases was conducted. Peer-reviewed reports of qualitative research exploring patients’ experiences with video consultations from the patients’ perspectives were included. Then a meta-summary and a taxonomic analysis were conducted. RESULTS: A total of 11 reports met the inclusion criteria. Through the analysis, a model was generated with five factors that precede each other and interact with each other. Patients thought video consultations were acceptable when (1) they experienced barriers and inconvenience to accessing the location of services, (2) they had already established a trustful relationship with their therapist, (3) technical interferences were minor and problems were resolved quickly, (4) patients expected a less personal meeting, and (5) the degree of the patients’ issues were less complex. DISCUSSION: This model is intended to help clinicians identify circumstances where offering video consultations make best sense to patients and help sustain meaningful use prospectively. When patients encounter barriers to in-person services, clinicians should consider offering video consultations when the technology is adequately integrated in practice, and it is perceived not to intervene with treatment or the therapeutic process. SAGE Publications 2022-02-07 /pmc/articles/PMC8832590/ /pubmed/35154803 http://dx.doi.org/10.1177/20552076221075148 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Review Article
Moeller, Anne Marie
Christensen, Lone F.
Hansen, Jens Peter
Andersen, Pernille T.
Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research
title Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research
title_full Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research
title_fullStr Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research
title_full_unstemmed Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research
title_short Patients’ acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research
title_sort patients’ acceptance of video consultations in the mental health services: a systematic review and synthesis of qualitative research
topic Review Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8832590/
https://www.ncbi.nlm.nih.gov/pubmed/35154803
http://dx.doi.org/10.1177/20552076221075148
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