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Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital

BACKGROUND AND OBJECTIVES: An overcrowded emergency department (ED) cannot meet the patients’ growing demand. This situation harms employees’ performance and, alternatively, causes anxiety and dissatisfaction among patients since the quality of healthcare outcomes fall below their expectations. This...

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Autores principales: Al-Wathinani, Ahmed M., Aldawsari, Saad, Alhallaf, Mohammed, Alotaibi, Yousef, Alrazeeni, Dhaifallah, Ageli, Mohammed M., Villanueva, Charles A., Albaqami, Nawaf
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer - Medknow 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8846224/
https://www.ncbi.nlm.nih.gov/pubmed/35261581
http://dx.doi.org/10.4103/sja.sja_285_21
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author Al-Wathinani, Ahmed M.
Aldawsari, Saad
Alhallaf, Mohammed
Alotaibi, Yousef
Alrazeeni, Dhaifallah
Ageli, Mohammed M.
Villanueva, Charles A.
Albaqami, Nawaf
author_facet Al-Wathinani, Ahmed M.
Aldawsari, Saad
Alhallaf, Mohammed
Alotaibi, Yousef
Alrazeeni, Dhaifallah
Ageli, Mohammed M.
Villanueva, Charles A.
Albaqami, Nawaf
author_sort Al-Wathinani, Ahmed M.
collection PubMed
description BACKGROUND AND OBJECTIVES: An overcrowded emergency department (ED) cannot meet the patients’ growing demand. This situation harms employees’ performance and, alternatively, causes anxiety and dissatisfaction among patients since the quality of healthcare outcomes fall below their expectations. This study aimed at improving and validating a scale for assessing patient satisfaction in the ED. METHODS: In this study, 134 participants from Wadi Al-Dawasir General Hospital were enrolled using a convenient sampling technique. A cross-sectional survey was conducted using 5-point Likert scales. RESULTS: All tested hypotheses showed statistical significance (P < 0.05). Our results show that male employees were more satisfied compared with their female counterparts. Furthermore, Saudi employees were more satisfied with the health services than non-Saudi ones. CONCLUSION: The findings of this study brought to the fore that patients and their families were satisfied with the healthcare services and their quality. This means better service delivery played a crucial role in enhancing satisfaction levels. Nevertheless, this study also highlights that overcrowding is a significant problem for healthcare organizations. Wadi al-Dawasir General Hospital's ED should continually improve its quality to meet the growing needs of its clients.
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spelling pubmed-88462242022-03-07 Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital Al-Wathinani, Ahmed M. Aldawsari, Saad Alhallaf, Mohammed Alotaibi, Yousef Alrazeeni, Dhaifallah Ageli, Mohammed M. Villanueva, Charles A. Albaqami, Nawaf Saudi J Anaesth Original Article BACKGROUND AND OBJECTIVES: An overcrowded emergency department (ED) cannot meet the patients’ growing demand. This situation harms employees’ performance and, alternatively, causes anxiety and dissatisfaction among patients since the quality of healthcare outcomes fall below their expectations. This study aimed at improving and validating a scale for assessing patient satisfaction in the ED. METHODS: In this study, 134 participants from Wadi Al-Dawasir General Hospital were enrolled using a convenient sampling technique. A cross-sectional survey was conducted using 5-point Likert scales. RESULTS: All tested hypotheses showed statistical significance (P < 0.05). Our results show that male employees were more satisfied compared with their female counterparts. Furthermore, Saudi employees were more satisfied with the health services than non-Saudi ones. CONCLUSION: The findings of this study brought to the fore that patients and their families were satisfied with the healthcare services and their quality. This means better service delivery played a crucial role in enhancing satisfaction levels. Nevertheless, this study also highlights that overcrowding is a significant problem for healthcare organizations. Wadi al-Dawasir General Hospital's ED should continually improve its quality to meet the growing needs of its clients. Wolters Kluwer - Medknow 2022 2022-01-04 /pmc/articles/PMC8846224/ /pubmed/35261581 http://dx.doi.org/10.4103/sja.sja_285_21 Text en Copyright: © 2022 Saudi Journal of Anesthesia https://creativecommons.org/licenses/by-nc-sa/4.0/This is an open access journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.
spellingShingle Original Article
Al-Wathinani, Ahmed M.
Aldawsari, Saad
Alhallaf, Mohammed
Alotaibi, Yousef
Alrazeeni, Dhaifallah
Ageli, Mohammed M.
Villanueva, Charles A.
Albaqami, Nawaf
Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital
title Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital
title_full Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital
title_fullStr Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital
title_full_unstemmed Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital
title_short Assessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital
title_sort assessment of emergency department satisfaction level in saudi arabia general hospital
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8846224/
https://www.ncbi.nlm.nih.gov/pubmed/35261581
http://dx.doi.org/10.4103/sja.sja_285_21
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