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Are customers happy with robot service? Investigating satisfaction with robot service restaurants during the COVID-19 pandemic

The COVID-19 virus has led to a rapid increase in demand for robot service restaurants. However, given the novelty of both, little is known regarding the impact of this technology on consumer attitudes in the time of the pandemic. Using a sample of customers with dining experiences in Muscat-based r...

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Detalles Bibliográficos
Autores principales:	El-Said, Osman, Al Hajri, Sara
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier 2022
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8851909/ https://www.ncbi.nlm.nih.gov/pubmed/35194563 http://dx.doi.org/10.1016/j.heliyon.2022.e08986

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