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Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol

OBJECTIVE: The objective of the review is to identify, critically appraise, and synthesize the best available evidence on adult patients’ experiences of patient-professional communication in patient portals. INTRODUCTION: Alongside face-to-face communication, patient portals can improve care quality...

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Autores principales: Huhtakangas, Moona, Tuomikoski, Anna-Maria, Laukka, Elina, Kääriäinen, Maria, Kanste, Outi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Lippincott Williams & Wilkins 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8860204/
https://www.ncbi.nlm.nih.gov/pubmed/34719661
http://dx.doi.org/10.11124/JBIES-21-00091
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author Huhtakangas, Moona
Tuomikoski, Anna-Maria
Laukka, Elina
Kääriäinen, Maria
Kanste, Outi
author_facet Huhtakangas, Moona
Tuomikoski, Anna-Maria
Laukka, Elina
Kääriäinen, Maria
Kanste, Outi
author_sort Huhtakangas, Moona
collection PubMed
description OBJECTIVE: The objective of the review is to identify, critically appraise, and synthesize the best available evidence on adult patients’ experiences of patient-professional communication in patient portals. INTRODUCTION: Alongside face-to-face communication, patient portals can improve care quality and patients’ self-management of chronic diseases. It is important to examine how patients experience patient-professional communication in patient portals because this digital environment inherently lacks non-verbal messages, which can lead to misunderstandings. INCLUSION CRITERIA: Qualitative studies that describe patients’ experiences of reciprocal patient-professional communication in patient portals will be included. Patients must be over the age of 18 years and have a need for long-term care delivered by a health care professional (eg, patients with chronic diseases, such as cancer or diabetes). The health care professionals considered for inclusion are the members of the patient's health care team who communicate with the patient using patient portals. A patient portal is defined as a personal health record, which is either an independent webpage or interconnected with an electronic health record. METHODS: The following databases will be searched: MEDLINE (PubMed), CINAHL (EBSCO), ProQuest (Abi/Inform), Scopus, Medic, Google Scholar, Science Direct and Cochrane CENTRAL. Gray literature will be searched in MedNar. Studies published in English, Finnish, or Swedish will be considered, and there is no date limitation. Studies will be screened and critically appraised for methodological quality by two independent researchers. Data will be extracted using a standardized tool from JBI SUMARI. Data synthesis will be conducted according to the meta-aggregation approach. Confidence in the evidence will be assessed using the ConQual approach. SYSTEMATIC REVIEW REGISTRATION NUMBER: PROSPERO CRD42021286177
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spelling pubmed-88602042022-02-24 Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol Huhtakangas, Moona Tuomikoski, Anna-Maria Laukka, Elina Kääriäinen, Maria Kanste, Outi JBI Evid Synth Systematic Review Protocols OBJECTIVE: The objective of the review is to identify, critically appraise, and synthesize the best available evidence on adult patients’ experiences of patient-professional communication in patient portals. INTRODUCTION: Alongside face-to-face communication, patient portals can improve care quality and patients’ self-management of chronic diseases. It is important to examine how patients experience patient-professional communication in patient portals because this digital environment inherently lacks non-verbal messages, which can lead to misunderstandings. INCLUSION CRITERIA: Qualitative studies that describe patients’ experiences of reciprocal patient-professional communication in patient portals will be included. Patients must be over the age of 18 years and have a need for long-term care delivered by a health care professional (eg, patients with chronic diseases, such as cancer or diabetes). The health care professionals considered for inclusion are the members of the patient's health care team who communicate with the patient using patient portals. A patient portal is defined as a personal health record, which is either an independent webpage or interconnected with an electronic health record. METHODS: The following databases will be searched: MEDLINE (PubMed), CINAHL (EBSCO), ProQuest (Abi/Inform), Scopus, Medic, Google Scholar, Science Direct and Cochrane CENTRAL. Gray literature will be searched in MedNar. Studies published in English, Finnish, or Swedish will be considered, and there is no date limitation. Studies will be screened and critically appraised for methodological quality by two independent researchers. Data will be extracted using a standardized tool from JBI SUMARI. Data synthesis will be conducted according to the meta-aggregation approach. Confidence in the evidence will be assessed using the ConQual approach. SYSTEMATIC REVIEW REGISTRATION NUMBER: PROSPERO CRD42021286177 Lippincott Williams & Wilkins 2021-11-24 /pmc/articles/PMC8860204/ /pubmed/34719661 http://dx.doi.org/10.11124/JBIES-21-00091 Text en © 2021 The Authors. Published by Wolters Kluwer Health, Inc. on behalf of JBI. https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the Creative Commons Attribution License 4.0 (CCBY), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. http://creativecommons.org/licenses/by/4.0 (https://creativecommons.org/licenses/by/4.0/)
spellingShingle Systematic Review Protocols
Huhtakangas, Moona
Tuomikoski, Anna-Maria
Laukka, Elina
Kääriäinen, Maria
Kanste, Outi
Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol
title Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol
title_full Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol
title_fullStr Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol
title_full_unstemmed Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol
title_short Adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol
title_sort adult patients’ experiences of patient-professional communication in patient portals: a qualitative systematic review protocol
topic Systematic Review Protocols
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8860204/
https://www.ncbi.nlm.nih.gov/pubmed/34719661
http://dx.doi.org/10.11124/JBIES-21-00091
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