Timely Palliative Care: Personalizing the Process of Referral

SIMPLE SUMMARY: Timely palliative care is palliative care personalized based on patients’ needs and delivered at the optimal time and setting. It involves a systematic process to identify patients with high supportive care needs and referring these individuals to specialist palliative care in a timely manner based on standardized referral criteria. Timely palliative care brings together several important advances, including systematic symptom screening, electronic health records, and outpatient/telehealth palliative care to deliver personalized, patient-centered care towards improving patient outcomes. Empiric studies found that patients could be referred more frequently and in a timely fashion when standardized referral criteria are used. Implementation of timely palliative care at each institution requires visionary leadership, commitment of oncology teams, a robust palliative care clinic, a customized set of referral criteria and preferably an integrated electronic health record system. ABSTRACT: Timely palliative care is a systematic process to identify patients with high supportive care needs and to refer these individuals to specialist palliative care in a timely manner based on standardized referral criteria. It requires four components: (1) routine screening of supportive care needs at oncology clinics, (2) establishment of institution-specific consensual criteria for referral, (3) a system in place to trigger a referral when patients meet criteria, and (4) availability of outpatient palliative care resources to deliver personalized, timely patient-centered care aimed at improving patient and caregiver outcomes. In this review, we discuss the conceptual underpinnings, rationale, barriers and facilitators for timely palliative care referral. Timely palliative care provides a more rational use of the scarce palliative care resource and maximizes the impact on patients who are offered the intervention. Several sets of referral criteria have been proposed to date for outpatient palliative care referral. Studies examining the use of these referral criteria consistently found that timely palliative care can lead to a greater number of referrals and earlier palliative care access than routine referral. Implementation of timely palliative care at each institution requires oncology leadership support, adequate palliative care infrastructure, integration of electronic health record and customization of referral criteria.