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Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers

According to scientific research, emergency call-takers and dispatchers are particularly vulnerable to burnout syndrome. There are no data describing specific burnout patterns or allowing for the definition of subgroups of workers who are particularly at risk. The aim of this research was to apply a...

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Autores principales: Załuski, Maciej, Makara-Studzińska, Marta
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8871787/
https://www.ncbi.nlm.nih.gov/pubmed/35206895
http://dx.doi.org/10.3390/healthcare10020281
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author Załuski, Maciej
Makara-Studzińska, Marta
author_facet Załuski, Maciej
Makara-Studzińska, Marta
author_sort Załuski, Maciej
collection PubMed
description According to scientific research, emergency call-takers and dispatchers are particularly vulnerable to burnout syndrome. There are no data describing specific burnout patterns or allowing for the definition of subgroups of workers who are particularly at risk. The aim of this research was to apply a person-oriented approach to characterize burnout profiles using job-related variables and personal resources. A cross-sectional survey study was conducted on 553 call-takers and dispatchers aged between 19 and 65, from 14 public safety answering points in Poland. The Link Burnout Questionnaire, the 10-item Perceived Stress Scale, the Generalized Self-Efficacy Scale, and an independent questionnaire were used to gather information. K-means cluster analysis was used, which allowed us to highlight three distinct burnout risk profiles: high risk of burnout, without full-blown pattern of burnout with high inefficacy, and no risk of burnout with an increased sense of disappointment. Several variables which coexisted with occupational burnout included work experience, weekly working hours, intensity of perceived stress, and self-efficacy level. The application of a person-oriented approach made it possible to identify groups of call takers characterized by a high risk of burnout syndrome, and to indicate the areas in which preventive measures, focused on each of their specific needs, should be taken.
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spelling pubmed-88717872022-02-25 Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers Załuski, Maciej Makara-Studzińska, Marta Healthcare (Basel) Article According to scientific research, emergency call-takers and dispatchers are particularly vulnerable to burnout syndrome. There are no data describing specific burnout patterns or allowing for the definition of subgroups of workers who are particularly at risk. The aim of this research was to apply a person-oriented approach to characterize burnout profiles using job-related variables and personal resources. A cross-sectional survey study was conducted on 553 call-takers and dispatchers aged between 19 and 65, from 14 public safety answering points in Poland. The Link Burnout Questionnaire, the 10-item Perceived Stress Scale, the Generalized Self-Efficacy Scale, and an independent questionnaire were used to gather information. K-means cluster analysis was used, which allowed us to highlight three distinct burnout risk profiles: high risk of burnout, without full-blown pattern of burnout with high inefficacy, and no risk of burnout with an increased sense of disappointment. Several variables which coexisted with occupational burnout included work experience, weekly working hours, intensity of perceived stress, and self-efficacy level. The application of a person-oriented approach made it possible to identify groups of call takers characterized by a high risk of burnout syndrome, and to indicate the areas in which preventive measures, focused on each of their specific needs, should be taken. MDPI 2022-01-31 /pmc/articles/PMC8871787/ /pubmed/35206895 http://dx.doi.org/10.3390/healthcare10020281 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Załuski, Maciej
Makara-Studzińska, Marta
Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers
title Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers
title_full Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers
title_fullStr Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers
title_full_unstemmed Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers
title_short Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers
title_sort profiles of burnout, job demands and personal resources among emergency call-takers and dispatchers
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8871787/
https://www.ncbi.nlm.nih.gov/pubmed/35206895
http://dx.doi.org/10.3390/healthcare10020281
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