‘Using humanity to change systems’ – understanding the work of online feedback moderation: A case study of Care Opinion Scotland

OBJECTIVE: To gain a deeper understanding of online patient feedback moderation through the organisation of Care Opinion in Scotland. METHODS: An ethnographic study, initially using in-person participant observations, switching to remote methods due to the pandemic. This involved the use of remote o...

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Detalles Bibliográficos
Autores principales: Berry, Emma, Skea, Zoë C, Campbell, Marion K, Locock, Louise
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8874190/
https://www.ncbi.nlm.nih.gov/pubmed/35223075
http://dx.doi.org/10.1177/20552076211074489

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8874190/
https://www.ncbi.nlm.nih.gov/pubmed/35223075
http://dx.doi.org/10.1177/20552076211074489

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