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‘Using humanity to change systems’ – understanding the work of online feedback moderation: A case study of Care Opinion Scotland
OBJECTIVE: To gain a deeper understanding of online patient feedback moderation through the organisation of Care Opinion in Scotland. METHODS: An ethnographic study, initially using in-person participant observations, switching to remote methods due to the pandemic. This involved the use of remote o...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
SAGE Publications
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8874190/ https://www.ncbi.nlm.nih.gov/pubmed/35223075 http://dx.doi.org/10.1177/20552076211074489 |