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Service quality assessment and enhancement using Kano model

Success in the retail sector is highly dependent on customer satisfaction. Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. Multiple studies have employed various research approaches to identifying characteristics of custome...

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Detalles Bibliográficos
Autores principales:	Kermanshachi, Sharareh, Nipa, Thahomina Jahan, Nadiri, Halil
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Public Library of Science 2022
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8880948/ https://www.ncbi.nlm.nih.gov/pubmed/35213604 http://dx.doi.org/10.1371/journal.pone.0264423

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