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Factors affecting the successful implementation of the referral system: A scoping review

An effective referral system ensures that there is a close relationship among all levels of health care, and individuals can receive the best possible care. The main purpose of the present study was to summarize studies that have addressed factors affecting the successful implementation of the refer...

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Autores principales: Seyed-Nezhad, Maryam, Ahmadi, Batoul, Akbari-Sari, Ali
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer - Medknow 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8884299/
https://www.ncbi.nlm.nih.gov/pubmed/35280649
http://dx.doi.org/10.4103/jfmpc.jfmpc_514_21
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author Seyed-Nezhad, Maryam
Ahmadi, Batoul
Akbari-Sari, Ali
author_facet Seyed-Nezhad, Maryam
Ahmadi, Batoul
Akbari-Sari, Ali
author_sort Seyed-Nezhad, Maryam
collection PubMed
description An effective referral system ensures that there is a close relationship among all levels of health care, and individuals can receive the best possible care. The main purpose of the present study was to summarize studies that have addressed factors affecting the successful implementation of the referral system. A scoping review was performed to identify English and Farsi papers that were indexed in PubMed, Scopus, Science Direct, Trip Database, Cochrane Library, Embase, Google Scholar, SID, and Magiran until November 2020. Data was collected from the included studies by a reviewer and was checked by a second reviewer the collected data was analyzed using narrative methods. About 1245 relevant studies were identified in the first stage. After checking titles and abstracts, 63 studies were included. The factors that affected the referral system were classified in 4 themes and fourteen subthemes including technology (electronic referral, coordination, response and feedback), processes (effectiveness, efficiency), organizational (management, policy and planning, rules and regulations), patient centered individual (insurance coverage, social capital, transportation, awareness, attitude, satisfaction, and social influence). Therefore, a wide range of factors are affecting the performance of referral systems. For implementing an effective referral system, it is necessary to consider these factors.
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spelling pubmed-88842992022-03-10 Factors affecting the successful implementation of the referral system: A scoping review Seyed-Nezhad, Maryam Ahmadi, Batoul Akbari-Sari, Ali J Family Med Prim Care Review Article An effective referral system ensures that there is a close relationship among all levels of health care, and individuals can receive the best possible care. The main purpose of the present study was to summarize studies that have addressed factors affecting the successful implementation of the referral system. A scoping review was performed to identify English and Farsi papers that were indexed in PubMed, Scopus, Science Direct, Trip Database, Cochrane Library, Embase, Google Scholar, SID, and Magiran until November 2020. Data was collected from the included studies by a reviewer and was checked by a second reviewer the collected data was analyzed using narrative methods. About 1245 relevant studies were identified in the first stage. After checking titles and abstracts, 63 studies were included. The factors that affected the referral system were classified in 4 themes and fourteen subthemes including technology (electronic referral, coordination, response and feedback), processes (effectiveness, efficiency), organizational (management, policy and planning, rules and regulations), patient centered individual (insurance coverage, social capital, transportation, awareness, attitude, satisfaction, and social influence). Therefore, a wide range of factors are affecting the performance of referral systems. For implementing an effective referral system, it is necessary to consider these factors. Wolters Kluwer - Medknow 2021-12 2021-12-27 /pmc/articles/PMC8884299/ /pubmed/35280649 http://dx.doi.org/10.4103/jfmpc.jfmpc_514_21 Text en Copyright: © 2021 Journal of Family Medicine and Primary Care https://creativecommons.org/licenses/by-nc-sa/4.0/This is an open access journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.
spellingShingle Review Article
Seyed-Nezhad, Maryam
Ahmadi, Batoul
Akbari-Sari, Ali
Factors affecting the successful implementation of the referral system: A scoping review
title Factors affecting the successful implementation of the referral system: A scoping review
title_full Factors affecting the successful implementation of the referral system: A scoping review
title_fullStr Factors affecting the successful implementation of the referral system: A scoping review
title_full_unstemmed Factors affecting the successful implementation of the referral system: A scoping review
title_short Factors affecting the successful implementation of the referral system: A scoping review
title_sort factors affecting the successful implementation of the referral system: a scoping review
topic Review Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8884299/
https://www.ncbi.nlm.nih.gov/pubmed/35280649
http://dx.doi.org/10.4103/jfmpc.jfmpc_514_21
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