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Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews
The coronavirus disease (COVID-19) has impacted the hotel industry in all aspects. However, the changes in hotel customer satisfaction deserve additional attention. Using online hotel reviews, this study explores the difference between the influencing factors of customer satisfaction before and afte...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
The Authors. Published by Elsevier Ltd. on behalf of CAUTHE - COUNCIL FOR AUSTRALASIAN TOURISM AND HOSPITALITY EDUCATION.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8907023/ http://dx.doi.org/10.1016/j.jhtm.2022.02.027 |