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Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality

Despite a plethora of studies examining hosting experiences of Airbnb guests, the wellbeing of hosts has received limited attention. Drawing on both top-down and bottom-up theories of wellbeing, we explore the different ways in which Airbnb enhances or diminishes host wellbeing using a multidimensio...

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Detalles Bibliográficos
Autores principales: Ozanne, Lucie K., Prayag, Girish
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8907882/
https://www.ncbi.nlm.nih.gov/pubmed/35282193
http://dx.doi.org/10.3389/fpsyg.2022.805761
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author Ozanne, Lucie K.
Prayag, Girish
author_facet Ozanne, Lucie K.
Prayag, Girish
author_sort Ozanne, Lucie K.
collection PubMed
description Despite a plethora of studies examining hosting experiences of Airbnb guests, the wellbeing of hosts has received limited attention. Drawing on both top-down and bottom-up theories of wellbeing, we explore the different ways in which Airbnb enhances or diminishes host wellbeing using a multidimensional lens (material, relational and subjective wellbeing). Data is collected from in-depth interviews with twenty-two Airbnb hosts. We also identify tensions and conflicts in the host-guest relationship using the three interactional hospitality domains of commercial, social and private. Through a deductive process, we find that participating in Airbnb both enhances and diminishes the material, relational and subjective aspects of wellbeing for hosts. Inductively, we find that a lack of territorial boundaries in shared accommodation contribute to conflicts that reduce wellbeing. This exemplifies a tension that exists in the private-commercial domain of network hospitality provision. We provide implications for peer-to-peer accommodation providers on developing the managerial skills of hosts, and helping hosts set realistic expectations around hosting to reduce the conflicts and tensions that arise from the intersectionality of the various Airbnb hospitality domains in such a way that the wellbeing of hosts is enhanced.
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spelling pubmed-89078822022-03-11 Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality Ozanne, Lucie K. Prayag, Girish Front Psychol Psychology Despite a plethora of studies examining hosting experiences of Airbnb guests, the wellbeing of hosts has received limited attention. Drawing on both top-down and bottom-up theories of wellbeing, we explore the different ways in which Airbnb enhances or diminishes host wellbeing using a multidimensional lens (material, relational and subjective wellbeing). Data is collected from in-depth interviews with twenty-two Airbnb hosts. We also identify tensions and conflicts in the host-guest relationship using the three interactional hospitality domains of commercial, social and private. Through a deductive process, we find that participating in Airbnb both enhances and diminishes the material, relational and subjective aspects of wellbeing for hosts. Inductively, we find that a lack of territorial boundaries in shared accommodation contribute to conflicts that reduce wellbeing. This exemplifies a tension that exists in the private-commercial domain of network hospitality provision. We provide implications for peer-to-peer accommodation providers on developing the managerial skills of hosts, and helping hosts set realistic expectations around hosting to reduce the conflicts and tensions that arise from the intersectionality of the various Airbnb hospitality domains in such a way that the wellbeing of hosts is enhanced. Frontiers Media S.A. 2022-02-24 /pmc/articles/PMC8907882/ /pubmed/35282193 http://dx.doi.org/10.3389/fpsyg.2022.805761 Text en Copyright © 2022 Ozanne and Prayag. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Ozanne, Lucie K.
Prayag, Girish
Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality
title Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality
title_full Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality
title_fullStr Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality
title_full_unstemmed Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality
title_short Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality
title_sort exploring airbnb host wellbeing and host-guest conflicts in network hospitality
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8907882/
https://www.ncbi.nlm.nih.gov/pubmed/35282193
http://dx.doi.org/10.3389/fpsyg.2022.805761
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