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Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany

The aim of the present study was to investigate the awareness of patient navigation (PN) in the general population in Germany and to assess which navigator tasks are considered most important. The analysis drew on a 2019 nationwide telephone survey of 6110 adults. We compared rankings of emotional s...

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Autores principales: Schnitzer, Susanne, Kohl, Raphael, Fügemann, Hella, Gödde, Kathrin, Stumm, Judith, Engelmann, Fabian, Grittner, Ulrike, Rieckmann, Nina
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8910373/
https://www.ncbi.nlm.nih.gov/pubmed/35270537
http://dx.doi.org/10.3390/ijerph19052846
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author Schnitzer, Susanne
Kohl, Raphael
Fügemann, Hella
Gödde, Kathrin
Stumm, Judith
Engelmann, Fabian
Grittner, Ulrike
Rieckmann, Nina
author_facet Schnitzer, Susanne
Kohl, Raphael
Fügemann, Hella
Gödde, Kathrin
Stumm, Judith
Engelmann, Fabian
Grittner, Ulrike
Rieckmann, Nina
author_sort Schnitzer, Susanne
collection PubMed
description The aim of the present study was to investigate the awareness of patient navigation (PN) in the general population in Germany and to assess which navigator tasks are considered most important. The analysis drew on a 2019 nationwide telephone survey of 6110 adults. We compared rankings of emotional support, administrative support and information among respondents with and without experience of patient navigation. One-fifth of the sample reported having heard of PNs; 13% of this group already had experience with PN. In both groups, the majority (>47%) considered assistance with applications to be most important. This was particularly the case among younger adults and those with a chronic disease. Within the inexperienced group, higher educated people had higher odds of ranking provision of information as most important for them, whereas women and those without a partner had higher odds of ranking emotional support as the most important task. This study shows that the majority of people predominantly expect PN services to offer administrative support, irrespective of their socioeconomic and health status. Whether these expectations are met by the diverse existing PN programs, which often have a strong focus on other tasks (e.g., increasing health literacy), has yet to be evaluated.
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spelling pubmed-89103732022-03-11 Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany Schnitzer, Susanne Kohl, Raphael Fügemann, Hella Gödde, Kathrin Stumm, Judith Engelmann, Fabian Grittner, Ulrike Rieckmann, Nina Int J Environ Res Public Health Article The aim of the present study was to investigate the awareness of patient navigation (PN) in the general population in Germany and to assess which navigator tasks are considered most important. The analysis drew on a 2019 nationwide telephone survey of 6110 adults. We compared rankings of emotional support, administrative support and information among respondents with and without experience of patient navigation. One-fifth of the sample reported having heard of PNs; 13% of this group already had experience with PN. In both groups, the majority (>47%) considered assistance with applications to be most important. This was particularly the case among younger adults and those with a chronic disease. Within the inexperienced group, higher educated people had higher odds of ranking provision of information as most important for them, whereas women and those without a partner had higher odds of ranking emotional support as the most important task. This study shows that the majority of people predominantly expect PN services to offer administrative support, irrespective of their socioeconomic and health status. Whether these expectations are met by the diverse existing PN programs, which often have a strong focus on other tasks (e.g., increasing health literacy), has yet to be evaluated. MDPI 2022-03-01 /pmc/articles/PMC8910373/ /pubmed/35270537 http://dx.doi.org/10.3390/ijerph19052846 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Schnitzer, Susanne
Kohl, Raphael
Fügemann, Hella
Gödde, Kathrin
Stumm, Judith
Engelmann, Fabian
Grittner, Ulrike
Rieckmann, Nina
Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany
title Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany
title_full Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany
title_fullStr Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany
title_full_unstemmed Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany
title_short Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany
title_sort patient navigation—who needs what? awareness of patient navigators and ranking of their tasks in the general population in germany
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8910373/
https://www.ncbi.nlm.nih.gov/pubmed/35270537
http://dx.doi.org/10.3390/ijerph19052846
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