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Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff

AIM: This systematic review aimed to provide new insights into how pharmacy spaces, or the architecture of pharmacies, are experienced by pharmacy service users and staff. The review sought to identify environmental factors which may influence service users’ and staff participation in community-base...

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Autores principales: Dhital, R, Sakulwach, S, Robert, G, Vasilikou, C, Sin, J
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8918882/
https://www.ncbi.nlm.nih.gov/pubmed/35274562
http://dx.doi.org/10.1177/17579139221080608
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author Dhital, R
Sakulwach, S
Robert, G
Vasilikou, C
Sin, J
author_facet Dhital, R
Sakulwach, S
Robert, G
Vasilikou, C
Sin, J
author_sort Dhital, R
collection PubMed
description AIM: This systematic review aimed to provide new insights into how pharmacy spaces, or the architecture of pharmacies, are experienced by pharmacy service users and staff. The review sought to identify environmental factors which may influence service users’ and staff participation in community-based pharmacy health services. METHOD: Ten databases were searched for English language publications, using a combination of search terms relating to pharmacy service users and staff; pharmacy spaces; and health and social care outcomes. Data from the final selected studies were extracted, thematically analysed using a narrative approach and the quality of each study assessed using the Integrated quality Criteria for the Review of Multiple Study designs (ICROMS). RESULTS: 80 articles reporting 80 studies published between 1994 and 2020 were identified; they were from 28 countries, involving around 3234 community pharmacies, 13,615 pharmacy service users, 5056 pharmacists and 78 pharmacy health staff. Most studies (94%) met the ICROMS minimum score, and half did not meet the mandatory quality criteria. Four themes likely to influence service users’ and staff experiences of pharmacy health services were identified: (1) privacy; (2) experience of the physical environment; (3) professional image; and (4) risk of error. CONCLUSION: To optimise the delivery and experience of pharmacy health services, these spaces should be made more engaging. Future applied research could focus on optimising inclusive pharmacy design features.
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spelling pubmed-89188822022-03-15 Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff Dhital, R Sakulwach, S Robert, G Vasilikou, C Sin, J Perspect Public Health Peer Review AIM: This systematic review aimed to provide new insights into how pharmacy spaces, or the architecture of pharmacies, are experienced by pharmacy service users and staff. The review sought to identify environmental factors which may influence service users’ and staff participation in community-based pharmacy health services. METHOD: Ten databases were searched for English language publications, using a combination of search terms relating to pharmacy service users and staff; pharmacy spaces; and health and social care outcomes. Data from the final selected studies were extracted, thematically analysed using a narrative approach and the quality of each study assessed using the Integrated quality Criteria for the Review of Multiple Study designs (ICROMS). RESULTS: 80 articles reporting 80 studies published between 1994 and 2020 were identified; they were from 28 countries, involving around 3234 community pharmacies, 13,615 pharmacy service users, 5056 pharmacists and 78 pharmacy health staff. Most studies (94%) met the ICROMS minimum score, and half did not meet the mandatory quality criteria. Four themes likely to influence service users’ and staff experiences of pharmacy health services were identified: (1) privacy; (2) experience of the physical environment; (3) professional image; and (4) risk of error. CONCLUSION: To optimise the delivery and experience of pharmacy health services, these spaces should be made more engaging. Future applied research could focus on optimising inclusive pharmacy design features. SAGE Publications 2022-03-11 2022-03 /pmc/articles/PMC8918882/ /pubmed/35274562 http://dx.doi.org/10.1177/17579139221080608 Text en © Royal Society for Public Health 2022 https://creativecommons.org/licenses/by/4.0/This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Peer Review
Dhital, R
Sakulwach, S
Robert, G
Vasilikou, C
Sin, J
Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff
title Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff
title_full Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff
title_fullStr Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff
title_full_unstemmed Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff
title_short Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff
title_sort systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff
topic Peer Review
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8918882/
https://www.ncbi.nlm.nih.gov/pubmed/35274562
http://dx.doi.org/10.1177/17579139221080608
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