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Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises

To understand the cocreation and impact of transformative value propositions (TVPs), which are designed to address vulnerabilities that customers experience because of humanitarian crises, this study applies a typology of service innovation archetypes as a domain theory to examine different ways to...

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Detalles Bibliográficos
Autores principales: Gallan, Andrew S., Helkkula, Anu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8938739/
http://dx.doi.org/10.1007/s13162-022-00223-5