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Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises
To understand the cocreation and impact of transformative value propositions (TVPs), which are designed to address vulnerabilities that customers experience because of humanitarian crises, this study applies a typology of service innovation archetypes as a domain theory to examine different ways to...
Autores principales: | Gallan, Andrew S., Helkkula, Anu |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer US
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8938739/ http://dx.doi.org/10.1007/s13162-022-00223-5 |
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