Cargando…
Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution
In this paper, we analyze the impact of various factors on meeting service level agreements (SLAs) for information technology (IT) incident resolution. Using a large IT services incident dataset, we develop and compare multiple models to predict the value of a target Boolean variable indicating whet...
| Autores principales: | , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer US
2022
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8942060/ https://www.ncbi.nlm.nih.gov/pubmed/35345578 http://dx.doi.org/10.1007/s10796-022-10266-5 |