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Frontline Service Employees’ Profiles: Exploring Individual Differences in Perceptions of and Reactions to Workplace Incivility

Employee turnover is a big issue in the service industry, which can be significantly affected by job stressors including workplace incivility. This exploratory study aims to identify the frontline service employees’ profiles exploring to what extent individuals may have different perceptions of inci...

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Detalles Bibliográficos
Autores principales:	Namin, Boshra H., Marnburg, Einar, Bakkevig Dagsland, Åse Helene
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	MDPI 2022
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8945516/ https://www.ncbi.nlm.nih.gov/pubmed/35323395 http://dx.doi.org/10.3390/bs12030076

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