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The Effect of Physician Communication on Inpatient Satisfaction

(1) Background: The importance of physician-patient communication and its effect on patient satisfaction has become a hot topic and has been studied from various aspects in recent years. However, there is a lack of systematic reviews to integrate recent research findings into patient satisfaction st...

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Autores principales: Moslehpour, Massoud, Shalehah, Anita, Rahman, Ferry Fadzlul, Lin, Kuan-Han
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8954154/
https://www.ncbi.nlm.nih.gov/pubmed/35326941
http://dx.doi.org/10.3390/healthcare10030463
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author Moslehpour, Massoud
Shalehah, Anita
Rahman, Ferry Fadzlul
Lin, Kuan-Han
author_facet Moslehpour, Massoud
Shalehah, Anita
Rahman, Ferry Fadzlul
Lin, Kuan-Han
author_sort Moslehpour, Massoud
collection PubMed
description (1) Background: The importance of physician-patient communication and its effect on patient satisfaction has become a hot topic and has been studied from various aspects in recent years. However, there is a lack of systematic reviews to integrate recent research findings into patient satisfaction studies with physician communication. Therefore, this study aims to systematically examine physician communication’s effect on patient satisfaction in public hospitals. (2) Methods: Using a keywords search, data was collected from five databases for the papers published until October 2021. Original studies, observational studies, intervention studies, cross-sectional studies, cohort studies, experimental studies, and qualitative studies published in English, peer-reviewed research, and inpatients who communicated with the physician in a hospital met the inclusion criteria. (3) Results: Overall, 11 studies met the inclusion criteria from the 4810 articles found in the database. Physicians and organizations can influence two determinants of inpatient satisfaction in physician communication. Determinants of patient satisfaction that physicians influence consist of amounts of time spent with the patient, verbal and nonverbal indirect interpersonal communication, and understanding the demands of patients. The organization can improve patient satisfaction with physician communication by the organization’s availability of interpreter service and physician workload. Physicians’ communication with inpatients can affect patient satisfaction with hospital services. (4) Conclusions: To improve patient satisfaction with physician communication, physicians and organizational determinants must be considered.
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spelling pubmed-89541542022-03-26 The Effect of Physician Communication on Inpatient Satisfaction Moslehpour, Massoud Shalehah, Anita Rahman, Ferry Fadzlul Lin, Kuan-Han Healthcare (Basel) Review (1) Background: The importance of physician-patient communication and its effect on patient satisfaction has become a hot topic and has been studied from various aspects in recent years. However, there is a lack of systematic reviews to integrate recent research findings into patient satisfaction studies with physician communication. Therefore, this study aims to systematically examine physician communication’s effect on patient satisfaction in public hospitals. (2) Methods: Using a keywords search, data was collected from five databases for the papers published until October 2021. Original studies, observational studies, intervention studies, cross-sectional studies, cohort studies, experimental studies, and qualitative studies published in English, peer-reviewed research, and inpatients who communicated with the physician in a hospital met the inclusion criteria. (3) Results: Overall, 11 studies met the inclusion criteria from the 4810 articles found in the database. Physicians and organizations can influence two determinants of inpatient satisfaction in physician communication. Determinants of patient satisfaction that physicians influence consist of amounts of time spent with the patient, verbal and nonverbal indirect interpersonal communication, and understanding the demands of patients. The organization can improve patient satisfaction with physician communication by the organization’s availability of interpreter service and physician workload. Physicians’ communication with inpatients can affect patient satisfaction with hospital services. (4) Conclusions: To improve patient satisfaction with physician communication, physicians and organizational determinants must be considered. MDPI 2022-03-01 /pmc/articles/PMC8954154/ /pubmed/35326941 http://dx.doi.org/10.3390/healthcare10030463 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Review
Moslehpour, Massoud
Shalehah, Anita
Rahman, Ferry Fadzlul
Lin, Kuan-Han
The Effect of Physician Communication on Inpatient Satisfaction
title The Effect of Physician Communication on Inpatient Satisfaction
title_full The Effect of Physician Communication on Inpatient Satisfaction
title_fullStr The Effect of Physician Communication on Inpatient Satisfaction
title_full_unstemmed The Effect of Physician Communication on Inpatient Satisfaction
title_short The Effect of Physician Communication on Inpatient Satisfaction
title_sort effect of physician communication on inpatient satisfaction
topic Review
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8954154/
https://www.ncbi.nlm.nih.gov/pubmed/35326941
http://dx.doi.org/10.3390/healthcare10030463
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