“I am chatbot, your virtual mental health adviser.” What drives citizens’ satisfaction and continuance intention toward mental health chatbots during the COVID-19 pandemic? An empirical study in China

INTRODUCTION: In order to address the psychological problems during the COVID-19 pandemic, mental health chatbots have been extensively used by public sectors. According to Theory of Consumption Values, this paper proposed an analytical framework to investigate the determinants behind users’ satisfa...

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Detalles Bibliográficos
Autores principales: Zhu, Yonghan, Wang, Rui, Pu, Chengyan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8971968/
https://www.ncbi.nlm.nih.gov/pubmed/35381977
http://dx.doi.org/10.1177/20552076221090031

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8971968/
https://www.ncbi.nlm.nih.gov/pubmed/35381977
http://dx.doi.org/10.1177/20552076221090031

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