A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills

Understanding factors that improve patients’ healthcare experiences are essential for healthcare providers (HCPs) caring for older adults (OAs). Previous data supports that effective patient-centered care leads to a better understanding of patients’ experiences, values, and preferences. The aim of t...

Descripción completa

Detalles Bibliográficos
Autores principales: Stewart, Brittany, Hanke, Paige, Kucemba, Megan, Levine, Diane L., Mendez, Jennifer, Saad, Aline H.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Patient Experience Research Brief
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8988662/
https://www.ncbi.nlm.nih.gov/pubmed/35402706
http://dx.doi.org/10.1177/23743735221092564
_version_ 1784683012669046784
author Stewart, Brittany
Hanke, Paige
Kucemba, Megan
Levine, Diane L.
Mendez, Jennifer
Saad, Aline H.
author_facet Stewart, Brittany
Hanke, Paige
Kucemba, Megan
Levine, Diane L.
Mendez, Jennifer
Saad, Aline H.
author_sort Stewart, Brittany
collection PubMed
description Understanding factors that improve patients’ healthcare experiences are essential for healthcare providers (HCPs) caring for older adults (OAs). Previous data supports that effective patient-centered care leads to a better understanding of patients’ experiences, values, and preferences. The aim of this study was to evaluate OAs views of HCPs attributes and communication skills to better understand patient's views about their HCP interactions. Qualitative analysis of the data revealed five key themes that emerged: professionalism, patient rapport, patient-centered care, empathy, and communication. Addressing and optimizing performance in these areas could improve patient experiences and support enhanced training for healthcare students.
format Online
Article
Text
id pubmed-8988662
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher SAGE Publications
record_format MEDLINE/PubMed
spelling pubmed-89886622022-04-08 A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills Stewart, Brittany Hanke, Paige Kucemba, Megan Levine, Diane L. Mendez, Jennifer Saad, Aline H. J Patient Exp Patient Experience Research Brief Understanding factors that improve patients’ healthcare experiences are essential for healthcare providers (HCPs) caring for older adults (OAs). Previous data supports that effective patient-centered care leads to a better understanding of patients’ experiences, values, and preferences. The aim of this study was to evaluate OAs views of HCPs attributes and communication skills to better understand patient's views about their HCP interactions. Qualitative analysis of the data revealed five key themes that emerged: professionalism, patient rapport, patient-centered care, empathy, and communication. Addressing and optimizing performance in these areas could improve patient experiences and support enhanced training for healthcare students. SAGE Publications 2022-04-04 /pmc/articles/PMC8988662/ /pubmed/35402706 http://dx.doi.org/10.1177/23743735221092564 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Patient Experience Research Brief
Stewart, Brittany
Hanke, Paige
Kucemba, Megan
Levine, Diane L.
Mendez, Jennifer
Saad, Aline H.
A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills
title A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills
title_full A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills
title_fullStr A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills
title_full_unstemmed A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills
title_short A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills
title_sort qualitative analysis of older adults’ views of healthcare provider attributes and communication skills
topic Patient Experience Research Brief
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8988662/
https://www.ncbi.nlm.nih.gov/pubmed/35402706
http://dx.doi.org/10.1177/23743735221092564
work_keys_str_mv AT stewartbrittany aqualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT hankepaige aqualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT kucembamegan aqualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT levinedianel aqualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT mendezjennifer aqualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT saadalineh aqualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT stewartbrittany qualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT hankepaige qualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT kucembamegan qualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT levinedianel qualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT mendezjennifer qualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills
AT saadalineh qualitativeanalysisofolderadultsviewsofhealthcareproviderattributesandcommunicationskills

Ejemplares similares