Cargando…

How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis

Organizational leaders can make a large, positive impact on their employees during crises. However, existing research demonstrates that social support is not always effective in helping employees cope with stress, and existing research has not fully identified features of support attempts that deter...

Descripción completa

Detalles Bibliográficos
Autores principales: Gray, Cheryl E., Spector, Paul E., Wells, Janelle E., Bianchi, Shayla R., Ocana-Dominguez, Claudia, Stringer, Casey, Sarmiento, Javier, Butler, Tiffany
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8995167/
https://www.ncbi.nlm.nih.gov/pubmed/35431433
http://dx.doi.org/10.1007/s10869-022-09810-6
_version_ 1784684255783157760
author Gray, Cheryl E.
Spector, Paul E.
Wells, Janelle E.
Bianchi, Shayla R.
Ocana-Dominguez, Claudia
Stringer, Casey
Sarmiento, Javier
Butler, Tiffany
author_facet Gray, Cheryl E.
Spector, Paul E.
Wells, Janelle E.
Bianchi, Shayla R.
Ocana-Dominguez, Claudia
Stringer, Casey
Sarmiento, Javier
Butler, Tiffany
author_sort Gray, Cheryl E.
collection PubMed
description Organizational leaders can make a large, positive impact on their employees during crises. However, existing research demonstrates that social support is not always effective in helping employees cope with stress, and existing research has not fully identified features of support attempts that determine their effectiveness. Using mixed methods, the authors investigate the efficacy of organizational leaders’ support efforts during a crisis. In the first study, 571 employees (196 university administrative staff, 192 licensed nurses, and 183 licensed engineers) described actions their leaders engaged in to support them during a global pandemic. Nine themes differentiated helpful from unhelpful leadership support: autonomy, changes, communication, personal resources, safety, timing, tone, work equipment, and workload. Study 2 used a quantitative methodology (162 licensed nurses and 239 licensed engineers) to demonstrate that leadership actions employees deemed as helpful in Study 1 were associated with less employee burnout and fewer physical symptoms. Drawing from emerging social support literature and the stressor-strain model, the findings inform optimal leadership support practices during crises.
format Online
Article
Text
id pubmed-8995167
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher Springer US
record_format MEDLINE/PubMed
spelling pubmed-89951672022-04-11 How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis Gray, Cheryl E. Spector, Paul E. Wells, Janelle E. Bianchi, Shayla R. Ocana-Dominguez, Claudia Stringer, Casey Sarmiento, Javier Butler, Tiffany J Bus Psychol Original Paper Organizational leaders can make a large, positive impact on their employees during crises. However, existing research demonstrates that social support is not always effective in helping employees cope with stress, and existing research has not fully identified features of support attempts that determine their effectiveness. Using mixed methods, the authors investigate the efficacy of organizational leaders’ support efforts during a crisis. In the first study, 571 employees (196 university administrative staff, 192 licensed nurses, and 183 licensed engineers) described actions their leaders engaged in to support them during a global pandemic. Nine themes differentiated helpful from unhelpful leadership support: autonomy, changes, communication, personal resources, safety, timing, tone, work equipment, and workload. Study 2 used a quantitative methodology (162 licensed nurses and 239 licensed engineers) to demonstrate that leadership actions employees deemed as helpful in Study 1 were associated with less employee burnout and fewer physical symptoms. Drawing from emerging social support literature and the stressor-strain model, the findings inform optimal leadership support practices during crises. Springer US 2022-04-11 2023 /pmc/articles/PMC8995167/ /pubmed/35431433 http://dx.doi.org/10.1007/s10869-022-09810-6 Text en © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Original Paper
Gray, Cheryl E.
Spector, Paul E.
Wells, Janelle E.
Bianchi, Shayla R.
Ocana-Dominguez, Claudia
Stringer, Casey
Sarmiento, Javier
Butler, Tiffany
How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis
title How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis
title_full How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis
title_fullStr How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis
title_full_unstemmed How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis
title_short How Can Organizational Leaders Help? Examining the Effectiveness of Leaders’ Support During a Crisis
title_sort how can organizational leaders help? examining the effectiveness of leaders’ support during a crisis
topic Original Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8995167/
https://www.ncbi.nlm.nih.gov/pubmed/35431433
http://dx.doi.org/10.1007/s10869-022-09810-6
work_keys_str_mv AT graycheryle howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis
AT spectorpaule howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis
AT wellsjanellee howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis
AT bianchishaylar howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis
AT ocanadominguezclaudia howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis
AT stringercasey howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis
AT sarmientojavier howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis
AT butlertiffany howcanorganizationalleadershelpexaminingtheeffectivenessofleaderssupportduringacrisis