Cargando…

Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System

A questionnaire was developed to evaluate the journey experienced by patients from identifying a need to see a community specialist in Israel's public healthcare system, through scheduling an appointment and attending. A telephone survey was conducted with a nationally representative group of 3...

Descripción completa

Detalles Bibliográficos
Autores principales: Luxenburg, Osnat, Myers, Vicki, Ziv, Arnona, Novikov, Ilya, Gimpelevitch, Irena, Saban, Mor, Brammli-Greenberg, Shuli, Wilf-Miron, Rachel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9006356/
https://www.ncbi.nlm.nih.gov/pubmed/35434290
http://dx.doi.org/10.1177/23743735221092547
_version_ 1784686647372152832
author Luxenburg, Osnat
Myers, Vicki
Ziv, Arnona
Novikov, Ilya
Gimpelevitch, Irena
Saban, Mor
Brammli-Greenberg, Shuli
Wilf-Miron, Rachel
author_facet Luxenburg, Osnat
Myers, Vicki
Ziv, Arnona
Novikov, Ilya
Gimpelevitch, Irena
Saban, Mor
Brammli-Greenberg, Shuli
Wilf-Miron, Rachel
author_sort Luxenburg, Osnat
collection PubMed
description A questionnaire was developed to evaluate the journey experienced by patients from identifying a need to see a community specialist in Israel's public healthcare system, through scheduling an appointment and attending. A telephone survey was conducted with a nationally representative group of 3751 adults, in 2019 to 2020. Fifty-seven percent needed to see a specialist in the last 6 months; among those, 82%, visited a specialist. Among the 3% who did not make an appointment, in 41 of 52 (79%) cases this was due to long waiting time. Younger and more educated patients were more likely to try to get an earlier appointment. Timeliness (55%) and wanting a specific physician (43%) were major considerations in scheduling. Reported need was greater in females, Jewish versus Arab respondents, more educated and those with chronic illness. Those who did not make an appointment sought private care, emergency treatment, or went untreated. Although a large percentage of respondents did eventually get an appointment, vulnerable patients may have more difficulty navigating the system. Following the patient journey can provide insights to help design services better suited to patients’ needs.
format Online
Article
Text
id pubmed-9006356
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher SAGE Publications
record_format MEDLINE/PubMed
spelling pubmed-90063562022-04-14 Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System Luxenburg, Osnat Myers, Vicki Ziv, Arnona Novikov, Ilya Gimpelevitch, Irena Saban, Mor Brammli-Greenberg, Shuli Wilf-Miron, Rachel J Patient Exp Research Article A questionnaire was developed to evaluate the journey experienced by patients from identifying a need to see a community specialist in Israel's public healthcare system, through scheduling an appointment and attending. A telephone survey was conducted with a nationally representative group of 3751 adults, in 2019 to 2020. Fifty-seven percent needed to see a specialist in the last 6 months; among those, 82%, visited a specialist. Among the 3% who did not make an appointment, in 41 of 52 (79%) cases this was due to long waiting time. Younger and more educated patients were more likely to try to get an earlier appointment. Timeliness (55%) and wanting a specific physician (43%) were major considerations in scheduling. Reported need was greater in females, Jewish versus Arab respondents, more educated and those with chronic illness. Those who did not make an appointment sought private care, emergency treatment, or went untreated. Although a large percentage of respondents did eventually get an appointment, vulnerable patients may have more difficulty navigating the system. Following the patient journey can provide insights to help design services better suited to patients’ needs. SAGE Publications 2022-04-11 /pmc/articles/PMC9006356/ /pubmed/35434290 http://dx.doi.org/10.1177/23743735221092547 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Research Article
Luxenburg, Osnat
Myers, Vicki
Ziv, Arnona
Novikov, Ilya
Gimpelevitch, Irena
Saban, Mor
Brammli-Greenberg, Shuli
Wilf-Miron, Rachel
Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System
title Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System
title_full Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System
title_fullStr Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System
title_full_unstemmed Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System
title_short Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System
title_sort factors affecting the patient journey in scheduling a specialist appointment in a public healthcare system
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9006356/
https://www.ncbi.nlm.nih.gov/pubmed/35434290
http://dx.doi.org/10.1177/23743735221092547
work_keys_str_mv AT luxenburgosnat factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem
AT myersvicki factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem
AT zivarnona factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem
AT novikovilya factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem
AT gimpelevitchirena factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem
AT sabanmor factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem
AT brammligreenbergshuli factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem
AT wilfmironrachel factorsaffectingthepatientjourneyinschedulingaspecialistappointmentinapublichealthcaresystem