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Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System
A questionnaire was developed to evaluate the journey experienced by patients from identifying a need to see a community specialist in Israel's public healthcare system, through scheduling an appointment and attending. A telephone survey was conducted with a nationally representative group of 3...
Autores principales: | , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
SAGE Publications
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9006356/ https://www.ncbi.nlm.nih.gov/pubmed/35434290 http://dx.doi.org/10.1177/23743735221092547 |
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author | Luxenburg, Osnat Myers, Vicki Ziv, Arnona Novikov, Ilya Gimpelevitch, Irena Saban, Mor Brammli-Greenberg, Shuli Wilf-Miron, Rachel |
author_facet | Luxenburg, Osnat Myers, Vicki Ziv, Arnona Novikov, Ilya Gimpelevitch, Irena Saban, Mor Brammli-Greenberg, Shuli Wilf-Miron, Rachel |
author_sort | Luxenburg, Osnat |
collection | PubMed |
description | A questionnaire was developed to evaluate the journey experienced by patients from identifying a need to see a community specialist in Israel's public healthcare system, through scheduling an appointment and attending. A telephone survey was conducted with a nationally representative group of 3751 adults, in 2019 to 2020. Fifty-seven percent needed to see a specialist in the last 6 months; among those, 82%, visited a specialist. Among the 3% who did not make an appointment, in 41 of 52 (79%) cases this was due to long waiting time. Younger and more educated patients were more likely to try to get an earlier appointment. Timeliness (55%) and wanting a specific physician (43%) were major considerations in scheduling. Reported need was greater in females, Jewish versus Arab respondents, more educated and those with chronic illness. Those who did not make an appointment sought private care, emergency treatment, or went untreated. Although a large percentage of respondents did eventually get an appointment, vulnerable patients may have more difficulty navigating the system. Following the patient journey can provide insights to help design services better suited to patients’ needs. |
format | Online Article Text |
id | pubmed-9006356 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | SAGE Publications |
record_format | MEDLINE/PubMed |
spelling | pubmed-90063562022-04-14 Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System Luxenburg, Osnat Myers, Vicki Ziv, Arnona Novikov, Ilya Gimpelevitch, Irena Saban, Mor Brammli-Greenberg, Shuli Wilf-Miron, Rachel J Patient Exp Research Article A questionnaire was developed to evaluate the journey experienced by patients from identifying a need to see a community specialist in Israel's public healthcare system, through scheduling an appointment and attending. A telephone survey was conducted with a nationally representative group of 3751 adults, in 2019 to 2020. Fifty-seven percent needed to see a specialist in the last 6 months; among those, 82%, visited a specialist. Among the 3% who did not make an appointment, in 41 of 52 (79%) cases this was due to long waiting time. Younger and more educated patients were more likely to try to get an earlier appointment. Timeliness (55%) and wanting a specific physician (43%) were major considerations in scheduling. Reported need was greater in females, Jewish versus Arab respondents, more educated and those with chronic illness. Those who did not make an appointment sought private care, emergency treatment, or went untreated. Although a large percentage of respondents did eventually get an appointment, vulnerable patients may have more difficulty navigating the system. Following the patient journey can provide insights to help design services better suited to patients’ needs. SAGE Publications 2022-04-11 /pmc/articles/PMC9006356/ /pubmed/35434290 http://dx.doi.org/10.1177/23743735221092547 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
spellingShingle | Research Article Luxenburg, Osnat Myers, Vicki Ziv, Arnona Novikov, Ilya Gimpelevitch, Irena Saban, Mor Brammli-Greenberg, Shuli Wilf-Miron, Rachel Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System |
title | Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System |
title_full | Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System |
title_fullStr | Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System |
title_full_unstemmed | Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System |
title_short | Factors Affecting the Patient Journey in Scheduling a Specialist Appointment in a Public Healthcare System |
title_sort | factors affecting the patient journey in scheduling a specialist appointment in a public healthcare system |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9006356/ https://www.ncbi.nlm.nih.gov/pubmed/35434290 http://dx.doi.org/10.1177/23743735221092547 |
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