The Impact of Health Professionals’ Language on Patient Experience: A Case Study

When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a si...

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Detalles Bibliográficos
Autores principales: Katz, Naomi T., Jones, Jade, Mansfield, Leanne, Gold, Michelle
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Case Study
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9016537/
https://www.ncbi.nlm.nih.gov/pubmed/35450093
http://dx.doi.org/10.1177/23743735221092572
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author Katz, Naomi T.
Jones, Jade
Mansfield, Leanne
Gold, Michelle
author_facet Katz, Naomi T.
Jones, Jade
Mansfield, Leanne
Gold, Michelle
author_sort Katz, Naomi T.
collection PubMed
description When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a significant impact on patient experience, be it during direct conversation or from conversations overheard. This is an important component of patient-centered care.
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spelling pubmed-90165372022-04-20 The Impact of Health Professionals’ Language on Patient Experience: A Case Study Katz, Naomi T. Jones, Jade Mansfield, Leanne Gold, Michelle J Patient Exp Case Study When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a significant impact on patient experience, be it during direct conversation or from conversations overheard. This is an important component of patient-centered care. SAGE Publications 2022-04-07 /pmc/articles/PMC9016537/ /pubmed/35450093 http://dx.doi.org/10.1177/23743735221092572 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Case Study
Katz, Naomi T.
Jones, Jade
Mansfield, Leanne
Gold, Michelle
The Impact of Health Professionals’ Language on Patient Experience: A Case Study
title The Impact of Health Professionals’ Language on Patient Experience: A Case Study
title_full The Impact of Health Professionals’ Language on Patient Experience: A Case Study
title_fullStr The Impact of Health Professionals’ Language on Patient Experience: A Case Study
title_full_unstemmed The Impact of Health Professionals’ Language on Patient Experience: A Case Study
title_short The Impact of Health Professionals’ Language on Patient Experience: A Case Study
title_sort impact of health professionals’ language on patient experience: a case study
topic Case Study
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9016537/
https://www.ncbi.nlm.nih.gov/pubmed/35450093
http://dx.doi.org/10.1177/23743735221092572
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