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Trust and digital privacy: willingness to disclose personal information to banking chatbot services
This study explored digital privacy concerns in the use of chatbots as a digital banking service. Three dimensions of trust were tested in relation to user self-disclosure in order to better understand the consumer-chatbot experience in banking. The methodology selected for this research study follo...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Palgrave Macmillan UK
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9035985/ http://dx.doi.org/10.1057/s41264-022-00154-z |