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Effectiveness of Fine-tuned BERT Model in Classification of Helpful and Unhelpful Online Customer Reviews
The problem of information overload in online review platforms has seriously hampered many customers’ ability to evaluate the quality of products or businesses when making purchasing decisions. A large body of literature exists that attempts to predict the helpfulness of online customer reviews and...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer US
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9051848/ http://dx.doi.org/10.1007/s10660-022-09560-w |