Mitarbeiterbefragung nach Einführung der elektronischen Patientenakte FIDUS an der Universitätsaugenklinik des Saarlandes

AIM: This study compared Saarland University Eye Hospital employees’ satisfaction with the FIDUS electronic patient record between December 2016 and September 2020, after its introduction in January 2016. METHODS: For the retrospective study, the FIDUS team at the Saarland University Eye Hospital created a questionnaire which was distributed to all participants (physicians, nursing staff, and administrative staff) in December 2016 and September 2020. The questionnaire contained 19 questions, each scored from 0 to 10 (0: disagree; 5: partly agree; 10: completely agree). RESULTS: The number of participants increased significantly from 60/136 (47%) to 89/140 (64%) between 2016 and 2020. Of these participants, 23 (25.8%) were physicians, 27 (30.3%) were nurses, 12 (13.4%) were in administration, 16 (17.9%) were in other employment, and 11 (12.3%) did not disclose their employment. In 2020, 75.6% of employees agreed with a score of 10 that implementation of electronic medical records was the right step, compared to only 36.7% in 2016 (p < 0.001). The highest rating for “record entries are faster to write with a computer than handwritten” was obtained in 38% in 2020 vs. 25% in 2016 (p < 0.001). CONCLUSION: Satisfaction with the FIDUS electronic patient record has improved significantly in 2020 compared to 2016, particularly concerning file clarity and faster workflows. The proportion of respondents who see their initial expectations of electronic patient files as 100% fulfilled has tripled. However, there is still a need for optimization of details.