Improving culture of care through maximising learning from observations and events: Addressing what is at fault

The term ‘culture of care’ in the context of using animals for scientific purpose describes the culture in organisations that provides support to staff to strive for continuous improvement in: • animal care and welfare; • support and recognition of staff involved in the animal care and use programme; • scientific quality; • openness and transparency. We developed a systematic process for reporting observations and events that have the potential to help with continuous learning, improving animal welfare and supporting staff. The process took learning from the safety, health and environment arena on accident prevention. The two key aspects were (a) the systematic logging of observations and events; and (b) the learning approach to following up on observations. Underpinning our systematic process is the ‘Learning from Observations and Events Log’. Reported observations and events can relate to positive practices, general observations as well as near misses. We created an environment to promote continuous improvement for both animals and staff by recognising, rewarding and sharing good practice, as well as where near misses are openly reported and learnt from. Supporting animal welfare, staff welfare, improving scientific quality and transparency are the four key pillars of a positive culture of care. We recognised early on that using a system and learning approach to follow up on observations and events rather than a people and blame approach was key to developing open reporting and a positive culture. In the systems approach, errors are consequences rather than causes, having their origins in systemic factors.