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Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry
The entire tourism and hospitality industry has witnessed a considerable increase in the number of ethical difficulties that occur in the workplace. It has been discovered that unethical organizational behavior (UOB) is the most significant category in tourists’ unpleasant experiences, driving them...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9104161/ https://www.ncbi.nlm.nih.gov/pubmed/35564367 http://dx.doi.org/10.3390/ijerph19094972 |
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author | Elshaer, Ibrahim A. Azazz, Alaa M. S. Saad, Samar K. |
author_facet | Elshaer, Ibrahim A. Azazz, Alaa M. S. Saad, Samar K. |
author_sort | Elshaer, Ibrahim A. |
collection | PubMed |
description | The entire tourism and hospitality industry has witnessed a considerable increase in the number of ethical difficulties that occur in the workplace. It has been discovered that unethical organizational behavior (UOB) is the most significant category in tourists’ unpleasant experiences, driving them to switch and spread unfavorable word-of-mouth information. This study aims to explore the effects of three contextual factors on UOB (i.e., work intensification, job insecurity, and an unethical company-profit climate) and to investigate its possible employee-related consequences, including the feeling of guilt, emotional exhaustion, and customer-oriented citizenship behavior. A total of 970 employees working in hotels (5-star and 4-star) and travel agencies (Category A) participated, and the obtained data were analyzed by structural equation modeling. The results asserted that work intensification, job insecurity, and an unethical company-profit climate stimulate unethical organizational behavior, and unethical organizational behavior leads to feelings of guilt, emotional exhaustion, and customer-oriented citizenship behavior. Significant insights into theoretical and practical implications were further discussed. |
format | Online Article Text |
id | pubmed-9104161 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-91041612022-05-14 Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry Elshaer, Ibrahim A. Azazz, Alaa M. S. Saad, Samar K. Int J Environ Res Public Health Article The entire tourism and hospitality industry has witnessed a considerable increase in the number of ethical difficulties that occur in the workplace. It has been discovered that unethical organizational behavior (UOB) is the most significant category in tourists’ unpleasant experiences, driving them to switch and spread unfavorable word-of-mouth information. This study aims to explore the effects of three contextual factors on UOB (i.e., work intensification, job insecurity, and an unethical company-profit climate) and to investigate its possible employee-related consequences, including the feeling of guilt, emotional exhaustion, and customer-oriented citizenship behavior. A total of 970 employees working in hotels (5-star and 4-star) and travel agencies (Category A) participated, and the obtained data were analyzed by structural equation modeling. The results asserted that work intensification, job insecurity, and an unethical company-profit climate stimulate unethical organizational behavior, and unethical organizational behavior leads to feelings of guilt, emotional exhaustion, and customer-oriented citizenship behavior. Significant insights into theoretical and practical implications were further discussed. MDPI 2022-04-20 /pmc/articles/PMC9104161/ /pubmed/35564367 http://dx.doi.org/10.3390/ijerph19094972 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Elshaer, Ibrahim A. Azazz, Alaa M. S. Saad, Samar K. Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry |
title | Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry |
title_full | Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry |
title_fullStr | Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry |
title_full_unstemmed | Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry |
title_short | Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry |
title_sort | unethical organization behavior: antecedents and consequences in the tourism industry |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9104161/ https://www.ncbi.nlm.nih.gov/pubmed/35564367 http://dx.doi.org/10.3390/ijerph19094972 |
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