Cargando…

Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry

The entire tourism and hospitality industry has witnessed a considerable increase in the number of ethical difficulties that occur in the workplace. It has been discovered that unethical organizational behavior (UOB) is the most significant category in tourists’ unpleasant experiences, driving them...

Descripción completa

Detalles Bibliográficos
Autores principales: Elshaer, Ibrahim A., Azazz, Alaa M. S., Saad, Samar K.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9104161/
https://www.ncbi.nlm.nih.gov/pubmed/35564367
http://dx.doi.org/10.3390/ijerph19094972
_version_ 1784707727173353472
author Elshaer, Ibrahim A.
Azazz, Alaa M. S.
Saad, Samar K.
author_facet Elshaer, Ibrahim A.
Azazz, Alaa M. S.
Saad, Samar K.
author_sort Elshaer, Ibrahim A.
collection PubMed
description The entire tourism and hospitality industry has witnessed a considerable increase in the number of ethical difficulties that occur in the workplace. It has been discovered that unethical organizational behavior (UOB) is the most significant category in tourists’ unpleasant experiences, driving them to switch and spread unfavorable word-of-mouth information. This study aims to explore the effects of three contextual factors on UOB (i.e., work intensification, job insecurity, and an unethical company-profit climate) and to investigate its possible employee-related consequences, including the feeling of guilt, emotional exhaustion, and customer-oriented citizenship behavior. A total of 970 employees working in hotels (5-star and 4-star) and travel agencies (Category A) participated, and the obtained data were analyzed by structural equation modeling. The results asserted that work intensification, job insecurity, and an unethical company-profit climate stimulate unethical organizational behavior, and unethical organizational behavior leads to feelings of guilt, emotional exhaustion, and customer-oriented citizenship behavior. Significant insights into theoretical and practical implications were further discussed.
format Online
Article
Text
id pubmed-9104161
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher MDPI
record_format MEDLINE/PubMed
spelling pubmed-91041612022-05-14 Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry Elshaer, Ibrahim A. Azazz, Alaa M. S. Saad, Samar K. Int J Environ Res Public Health Article The entire tourism and hospitality industry has witnessed a considerable increase in the number of ethical difficulties that occur in the workplace. It has been discovered that unethical organizational behavior (UOB) is the most significant category in tourists’ unpleasant experiences, driving them to switch and spread unfavorable word-of-mouth information. This study aims to explore the effects of three contextual factors on UOB (i.e., work intensification, job insecurity, and an unethical company-profit climate) and to investigate its possible employee-related consequences, including the feeling of guilt, emotional exhaustion, and customer-oriented citizenship behavior. A total of 970 employees working in hotels (5-star and 4-star) and travel agencies (Category A) participated, and the obtained data were analyzed by structural equation modeling. The results asserted that work intensification, job insecurity, and an unethical company-profit climate stimulate unethical organizational behavior, and unethical organizational behavior leads to feelings of guilt, emotional exhaustion, and customer-oriented citizenship behavior. Significant insights into theoretical and practical implications were further discussed. MDPI 2022-04-20 /pmc/articles/PMC9104161/ /pubmed/35564367 http://dx.doi.org/10.3390/ijerph19094972 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Elshaer, Ibrahim A.
Azazz, Alaa M. S.
Saad, Samar K.
Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry
title Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry
title_full Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry
title_fullStr Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry
title_full_unstemmed Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry
title_short Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry
title_sort unethical organization behavior: antecedents and consequences in the tourism industry
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9104161/
https://www.ncbi.nlm.nih.gov/pubmed/35564367
http://dx.doi.org/10.3390/ijerph19094972
work_keys_str_mv AT elshaeribrahima unethicalorganizationbehaviorantecedentsandconsequencesinthetourismindustry
AT azazzalaams unethicalorganizationbehaviorantecedentsandconsequencesinthetourismindustry
AT saadsamark unethicalorganizationbehaviorantecedentsandconsequencesinthetourismindustry