Communication during covid area: The impact of creating a new communication center

BACKGROUND: Since the breakout of COVID-19 pandemic, many ways have been proposed to improve the quality of communication between the medical staff patient and their families In our department of intensive care unit in tanger Morocco and due to the lack of resources we proposed to create a communication center near the hospital to keep the families updated. OBJECTIVES: Explore the outcomes and the satisfaction of family members and intensive care unit physicians about the quality of communication through reception center during the restrictive measures imposed by COVID-19. METHODS: we have conducted a satisfaction survey with sample of 100 families and 35 members of ICU physician during the period between August and December 2021. RESULTS: We found that communications allowed families a better understanding of the clinical state of their patient, However it was inferior to the visit near bed visits, they also thought that it helps reduce the stress due to the lack of information. PHYSICIANS BELIEVED: that the communication center improved the quality of care given to the patient and helped to reduce the tension with family and increased the trust link between then and family members. CONCLUSION: The creation of reception center improved the relation between physicians and families and improved the quality care however it remains insufficient and other strategies should be considered including telecommunication and near bed visits specially in seriouslyç ill patients