Patients' perceptions of the quality of nursing services

INTRODUCTION: The quality of nursing services is one of the main factors accelerating patients' recovery. The present study aimed to examine patients' perceptions of the quality of nursing services in the teaching hospitals of Iran. METHODS: This cross-sectional research was a descriptive-...

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Autores principales: Yusefi, Ali Reza, Sarvestani, Shakiba Rohani, Kavosi, Zahra, Bahmaei, Jamshid, Mehrizi, Morteza Mortazavi, Mehralian, Gholamhossein
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2022
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9137069/
https://www.ncbi.nlm.nih.gov/pubmed/35624460
http://dx.doi.org/10.1186/s12912-022-00906-1
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author Yusefi, Ali Reza
Sarvestani, Shakiba Rohani
Kavosi, Zahra
Bahmaei, Jamshid
Mehrizi, Morteza Mortazavi
Mehralian, Gholamhossein
author_facet Yusefi, Ali Reza
Sarvestani, Shakiba Rohani
Kavosi, Zahra
Bahmaei, Jamshid
Mehrizi, Morteza Mortazavi
Mehralian, Gholamhossein
author_sort Yusefi, Ali Reza
collection PubMed
description INTRODUCTION: The quality of nursing services is one of the main factors accelerating patients' recovery. The present study aimed to examine patients' perceptions of the quality of nursing services in the teaching hospitals of Iran. METHODS: This cross-sectional research was a descriptive-analytical study conducted in 2021, in which 1067 patients were selected as the research sample. The Qualipak nursing quality questionnaire (QUALPAC) was used to collect the required data. Data were analyzed using t-test, ANOVA, and Pearson correlation coefficient using SPSS software version 23. RESULTS: From the patients' perspective, the mean and standard deviation of the quality of nursing services was 191.47 ± 19.51. Among the quality dimensions, all services quality: psychosocial (91.34 ± 9.34), physical (65.72 ± 10.18), and communication (34.41 ± 6.21) were placed at the moderate level. A significant association was found between patients’ age and nursing service quality. The perceived nursing service quality was subject to sex (P = 0.01, t = 1.921) and place of residence (P = 0.02, t = 1.873). CONCLUSION: According to the findings, the quality of nurses 'care was "moderate" from the patients' perspectives. Planning is recommended to reinforce and promote the quality of nursing services.
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spelling pubmed-91370692022-05-28 Patients' perceptions of the quality of nursing services Yusefi, Ali Reza Sarvestani, Shakiba Rohani Kavosi, Zahra Bahmaei, Jamshid Mehrizi, Morteza Mortazavi Mehralian, Gholamhossein BMC Nurs Research INTRODUCTION: The quality of nursing services is one of the main factors accelerating patients' recovery. The present study aimed to examine patients' perceptions of the quality of nursing services in the teaching hospitals of Iran. METHODS: This cross-sectional research was a descriptive-analytical study conducted in 2021, in which 1067 patients were selected as the research sample. The Qualipak nursing quality questionnaire (QUALPAC) was used to collect the required data. Data were analyzed using t-test, ANOVA, and Pearson correlation coefficient using SPSS software version 23. RESULTS: From the patients' perspective, the mean and standard deviation of the quality of nursing services was 191.47 ± 19.51. Among the quality dimensions, all services quality: psychosocial (91.34 ± 9.34), physical (65.72 ± 10.18), and communication (34.41 ± 6.21) were placed at the moderate level. A significant association was found between patients’ age and nursing service quality. The perceived nursing service quality was subject to sex (P = 0.01, t = 1.921) and place of residence (P = 0.02, t = 1.873). CONCLUSION: According to the findings, the quality of nurses 'care was "moderate" from the patients' perspectives. Planning is recommended to reinforce and promote the quality of nursing services. BioMed Central 2022-05-27 /pmc/articles/PMC9137069/ /pubmed/35624460 http://dx.doi.org/10.1186/s12912-022-00906-1 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/ (https://creativecommons.org/publicdomain/zero/1.0/) ) applies to the data made available in this article, unless otherwise stated in a credit line to the data.
spellingShingle Research
Yusefi, Ali Reza
Sarvestani, Shakiba Rohani
Kavosi, Zahra
Bahmaei, Jamshid
Mehrizi, Morteza Mortazavi
Mehralian, Gholamhossein
Patients' perceptions of the quality of nursing services
title Patients' perceptions of the quality of nursing services
title_full Patients' perceptions of the quality of nursing services
title_fullStr Patients' perceptions of the quality of nursing services
title_full_unstemmed Patients' perceptions of the quality of nursing services
title_short Patients' perceptions of the quality of nursing services
title_sort patients' perceptions of the quality of nursing services
topic Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9137069/
https://www.ncbi.nlm.nih.gov/pubmed/35624460
http://dx.doi.org/10.1186/s12912-022-00906-1
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