Modeling Patient Flow in an Emergency Department under COVID-19 Pandemic Conditions: A Hybrid Modeling Approach

Emergency departments (EDs) had to considerably change their patient flow policies in the wake of the COVID-19 pandemic. Such changes affect patient crowding, waiting time, and other qualities related to patient care and experience. Field experiments, surveys, and simulation models can generally offer insights into patient flow under pandemic conditions. This paper provides a thorough and transparent account of the development of a multi-method simulation model that emulates actual patient flow in the emergency department under COVID-19 pandemic conditions. Additionally, a number of performance measures useful to practitioners are introduced. A conceptual model was extracted from the main stakeholders at the case hospital through incremental elaboration and turned into a computational model. Two agent types were mainly modeled: patient and rooms. The simulated behavior of patient flow was validated with real-world data (Smart Crowding) and was able to replicate actual behavior in terms of patient occupancy. In order to further the validity, the study recommends several phenomena to be studied and included in future simulation models such as more agents (medical doctors, nurses, beds), delays due to interactions with other departments in the hospital and treatment time changes at higher occupancies.