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Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study

Canada deployed a digital exposure notification app (COVID Alert) as a strategy to support manual contact tracing. Our aims are to (1) assess the use, knowledge, and concerns of the COVID Alert app, (2) identify predictors of app downloads, and (3) develop strategies to promote social acceptability....

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Autores principales: Osmanlliu, Esli, Paquette, Jesseca, Rodriguez Duarte, Maria Alejandra, Bédard, Sylvain, de Marcellis-Warin, Nathalie, Zhegu, Majlinda, Régis, Catherine, Bouthillier, Marie-Eve, Grenier, Annie-Danielle, Lewis, Paul, Pomey, Marie-Pascale
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9142914/
https://www.ncbi.nlm.nih.gov/pubmed/35629150
http://dx.doi.org/10.3390/jpm12050729
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author Osmanlliu, Esli
Paquette, Jesseca
Rodriguez Duarte, Maria Alejandra
Bédard, Sylvain
de Marcellis-Warin, Nathalie
Zhegu, Majlinda
Régis, Catherine
Bouthillier, Marie-Eve
Grenier, Annie-Danielle
Lewis, Paul
Pomey, Marie-Pascale
author_facet Osmanlliu, Esli
Paquette, Jesseca
Rodriguez Duarte, Maria Alejandra
Bédard, Sylvain
de Marcellis-Warin, Nathalie
Zhegu, Majlinda
Régis, Catherine
Bouthillier, Marie-Eve
Grenier, Annie-Danielle
Lewis, Paul
Pomey, Marie-Pascale
author_sort Osmanlliu, Esli
collection PubMed
description Canada deployed a digital exposure notification app (COVID Alert) as a strategy to support manual contact tracing. Our aims are to (1) assess the use, knowledge, and concerns of the COVID Alert app, (2) identify predictors of app downloads, and (3) develop strategies to promote social acceptability. A 36-item questionnaire was co-designed by 12 citizens and patients partnered with 16 academic researchers and was distributed in the province of Québec, Canada, from May 27 to 28 June 2021. Of 959 respondents, 43% had downloaded the app. Messaging from government sources constituted the largest influence on app download. Infrequent social contacts and perceived app inefficacy were the main reasons not to download the app. Cybersecurity, data confidentiality, loss of privacy, and geolocation were the most frequent concerns. Nearly half of the respondents inaccurately believed that the app used geolocation. Most respondents supported citizen involvement in app development. The identified predictors for app uptake included nine characteristics. In conclusion, this project highlights four key themes on how to promote the social acceptability of such tools: (1) improved communication and explanation of key app characteristics, (2) design features that incentivize adoption, (3) inclusive socio-technical features, and (4) upstream public partnership in development and deployment.
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spelling pubmed-91429142022-05-29 Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study Osmanlliu, Esli Paquette, Jesseca Rodriguez Duarte, Maria Alejandra Bédard, Sylvain de Marcellis-Warin, Nathalie Zhegu, Majlinda Régis, Catherine Bouthillier, Marie-Eve Grenier, Annie-Danielle Lewis, Paul Pomey, Marie-Pascale J Pers Med Article Canada deployed a digital exposure notification app (COVID Alert) as a strategy to support manual contact tracing. Our aims are to (1) assess the use, knowledge, and concerns of the COVID Alert app, (2) identify predictors of app downloads, and (3) develop strategies to promote social acceptability. A 36-item questionnaire was co-designed by 12 citizens and patients partnered with 16 academic researchers and was distributed in the province of Québec, Canada, from May 27 to 28 June 2021. Of 959 respondents, 43% had downloaded the app. Messaging from government sources constituted the largest influence on app download. Infrequent social contacts and perceived app inefficacy were the main reasons not to download the app. Cybersecurity, data confidentiality, loss of privacy, and geolocation were the most frequent concerns. Nearly half of the respondents inaccurately believed that the app used geolocation. Most respondents supported citizen involvement in app development. The identified predictors for app uptake included nine characteristics. In conclusion, this project highlights four key themes on how to promote the social acceptability of such tools: (1) improved communication and explanation of key app characteristics, (2) design features that incentivize adoption, (3) inclusive socio-technical features, and (4) upstream public partnership in development and deployment. MDPI 2022-04-30 /pmc/articles/PMC9142914/ /pubmed/35629150 http://dx.doi.org/10.3390/jpm12050729 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Osmanlliu, Esli
Paquette, Jesseca
Rodriguez Duarte, Maria Alejandra
Bédard, Sylvain
de Marcellis-Warin, Nathalie
Zhegu, Majlinda
Régis, Catherine
Bouthillier, Marie-Eve
Grenier, Annie-Danielle
Lewis, Paul
Pomey, Marie-Pascale
Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study
title Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study
title_full Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study
title_fullStr Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study
title_full_unstemmed Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study
title_short Public Perspectives on Exposure Notification Apps: A Patient and Citizen Co-Designed Study
title_sort public perspectives on exposure notification apps: a patient and citizen co-designed study
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9142914/
https://www.ncbi.nlm.nih.gov/pubmed/35629150
http://dx.doi.org/10.3390/jpm12050729
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