Do Patient Experiences Have Mediating Roles on Patient Loyalty?

The study aimed to evaluate the mediating roles of patient experiences on patient loyalty. The data were collected through an electronic questionnaire regarding feedback from 5732 patients received outpatient clinics. Patient loyalty was evaluated using the Net Promoter Score (NPS(11)) that patients...

Descripción completa

Detalles Bibliográficos
Autores principales: Arslan, Tuncay, Çandereli, Z. Özge, Kitapçi, Okan Cem, Kitapçi, Nur Şişman, Kiliç Aksu, Pınar, Köksal, Leyla, Özdamar, Elif Özge, Yay, Meral, Ecevit Alpar, Şule, Mumcu, Gonca
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9149619/
https://www.ncbi.nlm.nih.gov/pubmed/35651482
http://dx.doi.org/10.1177/23743735221103027

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9149619/
https://www.ncbi.nlm.nih.gov/pubmed/35651482
http://dx.doi.org/10.1177/23743735221103027

Ejemplares similares